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Help Center

Backup & Restore

Backup & Restore

Can I manually back up Drive files through the application?

How to check a domain’s storage usage and limit on the SysCloud Backup Application?

Why am I not able to back up my Google Drive files?

Why is my backup process delayed?

Onboarding

How do I begin the backup process?

Adding/Removing Users and Teams

Why is an active account shown as suspended in the SysCloud Backup Application?

Can I disable the backup process for suspended accounts in my domain?

I deleted a Google user account. Why is the user shown as active in the SysCloud backup application?

Selecting apps

I am unable to find Team Drive on the SysCloud Backup Application. What should I do?

Why are calendar events not backed up? How to resolve the issue?

Archives

What should I do if a file is missing from the backup archive?

Why are my Drive (or OneDrive) files missing from the backup archive?

What happens to the backup archive of a user when I change their username?

When I do a full account export, why is the size of the exported backup archive larger than the size of the backup archive shown in the application?

Can users delete something from their backup archive?

How do I filter the email (Gmail or Outlook) data in the backup archives?

How do I filter the Drive (Google Drive or OneDrive) data in the backup archives?

Why is my backup archive not loading when I try to view a file?

I moved a file in my Drive. Why is it still in the original location in the backup archive?

Why are my Drive files missing from the backup archive?

Why is my file missing from the backup archive?

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Restore

Why did my restore get stuck? What should I do to fix restore failure?

Can I restore the email from a previous backup?

Can I select an older backup date?

Is it recommended to check the box to restore the files with sharing permissions?

When I restore Google Drive/OneDrive data, it has a checkbox to create a new folder for restoring the files. Is this a recommended process?

When a calendar event is restored, will it be restored for the invitees?

How do I restore a Shared Drive (Team Drive)?

How to do bulk user restore using the CSV upload option?

When I restore the Gmail emails, why are they placed under the “Updates” section of the inbox?

When I select “Create New Label for Restore” option, can I customize its name?

Why am I not able to restore emails from one user account’s backup archive to another user account?

What is the benchmark for SysCloud backup application’s email restore?

Why are the restored calendar events missing?

Why am I not able to restore emails to a particular user’s inbox?

What kind of files can I restore from SysCloud?

How do I restore a folder for a user?

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Export

Why am I not able to download exported files?

Why am I not able to download the exported files?

Why is my file export stuck?

I exported data from the backup archives. I am getting an ‘invalid zip file’ error. Why am I not able to view them?

Reports

How do I view the backup error notification for a user in the SysCloud Application?

How do I get the Backup Status by User report? What information does it provide?

What types of alerts, logs, and reporting are provided for our backups and what is their frequency?

How do I get the domain summary report? What information does it provide?

Settings

How to enable backup for video and audio files?

How do I enable the auto-backup function on the SysCloud Application?

How do I do on-demand sync for users/groups/org unit in my domain?

Can I choose specific files or folders to backup?

Why are new users on my domain not getting backed up?

How to set the retention period for data backup in the SysCloud Backup Application?

Why are some users in my domain unable to access SysCloud application to manage their backup?

How do I change the backup storage limit of a user?

How do I filter the Contacts (or People), Calendar, or Sites (or SharePoint) data in the backup archives?

How do I choose the settings for backup in the SysCloud Application? (Or) What are the backup settings available in the SysCloud Application?

How do I change the account holder's email id for my domain?

Why are some users in my domain unable to access the SysCloud application to manage their backup?

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Admin Roles

What are the types of roles and their access levels on the SysCloud Backup Application?

Is “Export to PST” option available for Super Admins in the trial?

Can Backup Admins do a cross-user account data restore?

G Suite

I am unable to find Shared Drive (Team Drive) on the SysCloud Backup Application. What should I do?

Gmail

Why is my Gmail backup not completed fully?

Google Drive

If a user was a member of a Shared Drive, would the files be listed under the Drive section with “My Drive?”

Billing and Payment

How do I verify the billing details for my SysCloud subscription?

Free Trial Users

After my trial expires, how do I delete the data that was backed up during the trial period?

What is the procedure to become a paid customer at the end of the trial period?

How do I cancel my free trial?

General

How to check the download limit for my domain?

What is the frequency of backups taken and at what time of day?

Can we get a notification Report or Updates on Backup Failures?

How do I make sure that everything beyond three months is backed up for all of our user accounts?

How do I import the exported Drive data?

How do I import the exported email data?

How do I check the activity of a particular user?

Are new users added to our domain automatically included in backups?

Can I search for and restore individual files or groups of files?

Can users restore data on their own without involving the admin?

Are folder structures and file permissions retained when I restore files?

Can I restore files to a different account?

Can I restore files directly to a user account?

Can we request a backup on demand?

How do I view the folders in my Drive (or OneDrive) application’s backup archive?

How to export/restore the filtered items from a user archive?

How would an end-user (non-admin) access his backup archives? Is there a way to set this up?

How can I get backup licenses?

How do I search for an email/document in the backup archive?

Where can I check the Groups that have been synced into the application?

Is it possible to remove/delete multiple users from our backup account using a CSV file?

How to remove a domain from my SysCloud account?

Why is the date shown for the Drive (or OneDrive) files in the archive different from the date on which they were actually created?

How do I change my Syscloud admin account username?

How do I disable the backup process for a specific Organization Unit (OU)?

Does SysCloud provide IP-based restriction for users?

How does SysCloud calculate the full-time equivalency (FTE) for user licenses?

How can I convert my unused staff licenses to student licenses?

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Ransomware

What should you do when SysCloud detects ransomware in your backup archives?