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Backup & Restore
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Backup & Restore
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Restore
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Free Trial Users
General
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Help Center
Backup & Restore
Google Drive Encryption
Backup & Restore
Adding/Removing Domains
Adding/Removing Users and Teams
Archives
Restore
Export
Settings
Billing and Payment
Free Trial Users
General
Backup & Restore
Adding/Removing Domains
Can I delete an entire domain’s data from the SysCloud backup application?
Can I change the domain registered with SysCloud?
Adding/Removing Users and Teams
How do I delete a user from the SysCloud backup application?
I deleted a Google user account. Why is the user shown as active in the SysCloud backup application?
How do I remove an organizational unit (OU) from the SysCloud backup application?
How to remove the data of suspended users?
How do I remove suspended users from the SysCloud backup application?
Archives
What should I do if a file is missing from the backup archive?
Why is my file missing from the backup archive?
Can I delete specific emails for a user from the backup archives?
Will Gmail Confidential Mode Affect My SysCloud Backups?
Restore
Why is the restore event taking a long time to complete?
How do I restore groups and group members?
How do I restore Team Drives?
How do I restore emails sent to a group?
Can I restore data to a deleted user account from SysCloud backup?
Why am I not able to restore emails from one user account’s backup archive to another user account?
How can I restore the deleted emails for a user?
What is the benchmark for SysCloud backup application’s email restore?
How do I restore a file along with its revision history?
Why are the restored calendar events missing?
Why am I not able to restore emails to a particular user’s inbox?
How do I do a full account restore?
What kind of files can I restore from SysCloud?
How do I restore a folder for a user?
Export
I am unable to find the download link to export emails. What should I do?
Why am I not able to download my email export as a .pst file?
Settings
How can I increase my storage limit?
How to disable a user’s admin access to the SysCloud backup application?
How can I restrict end-users from accessing the SysCloud backup application?
How do I fix the API quota errors in my account?
How can I change my current subscription plan before the next renewal date?
Billing and Payment
How do I download the invoice for my SysCloud subscription?
How am I charged for using SysCloud to back up my organization?
How do I verify the billing details for my SysCloud subscription?
How do I buy more backup credits?
Where do I check my subscription details like the next renewal date?
How long does it take to process my subscription renewal?
How do I find out my license expiry date?
How do I verify the billing details for my SysCloud subscription?
Free Trial Users
What is the procedure to become a paid customer at the end of the trial period?
How do I cancel my free trial?
After my trial expires, how do I delete the data that was backed up during the trial period?
General
What are the common reasons for not being able to login to SysCloud?
Does SysCloud provide IP-based restriction for users?
Where can I find the number of licenses used in the SysCloud application?
How does SysCloud calculate the full-time equivalency (FTE) for user licenses?
How can I convert my unused staff licenses to student licenses?
What should I do when I get a “502 server error” on the SysCloud login page?
