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Help Center

Backup & Restore

Backup & Restore

Can I manually back up Drive files through the application?

How to check a domain’s storage usage and limit on the SysCloud Backup Application?

Why am I not able to back up my Google Drive files?

Why is my backup process delayed?

Adding/Removing Users and Teams

Why is an active account shown as suspended in the SysCloud Backup Application?

Can I disable the backup process for suspended accounts in my domain?

I deleted a Google user account. Why is the user shown as active in the SysCloud backup application?

Selecting apps

I am unable to find Team Drive on the SysCloud Backup Application. What should I do?

Why are calendar events not backed up? How to resolve the issue?

Archives

Why is my backup archive not loading when I try to view a file?

I moved a file in my Drive. Why is it still in the original location in the backup archive?

Why are my Drive files missing from the backup archive?

What should I do if a file is missing from the backup archive?

Why is my file missing from the backup archive?

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Restore

How to do bulk user restore using the CSV upload option?

When I restore the Gmail emails, why are they placed under the “Updates” section of the inbox?

When I select “Create New Label for Restore” option, can I customize its name?

Why did my restore get stuck? What should I do to fix restore failure?

Why am I not able to restore emails from one user account’s backup archive to another user account?

What is the benchmark for SysCloud backup application’s email restore?

Why are the restored calendar events missing?

Why am I not able to restore emails to a particular user’s inbox?

What kind of files can I restore from SysCloud?

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Export

Why am I not able to download exported files?

Why am I not able to download the exported files?

Why is my file export stuck?

I exported data from the backup archives. I am getting an ‘invalid zip file’ error. Why am I not able to view them?

Settings

How do I change the account holder's email id for my domain?

Why are some users in my domain unable to access the SysCloud application to manage their backup?

Why are new users on my domain not getting backed up?

How to set the retention period for data backup in the SysCloud Backup Application?

The auto-backup process is not functioning. What should I do to resolve it?

Can I choose specific files or folders to backup?

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Gmail

Why is my Gmail backup not completed fully?

Billing and Payment

How do I verify the billing details for my SysCloud subscription?

Free Trial Users

What is the procedure to become a paid customer at the end of the trial period?

How do I cancel my free trial?

After my trial expires, how do I delete the data that was backed up during the trial period?

General

How to check the download limit for my domain?

Does SysCloud provide IP-based restriction for users?

Where can I find the number of licenses used in the SysCloud application?

How does SysCloud calculate the full-time equivalency (FTE) for user licenses?

How can I convert my unused staff licenses to student licenses?

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