How to resolve the "HubDB scope missing" error for HubSpot backup?

Error code	BHSALAP944
App	HubSpot
Error	HubDB scope missing

Before you begin

Confirm that the HubSpot account has access to HubDB.
Make sure you can sign in to the HubSpot account connected to SysCloud.

Important: HubDB must be available in the HubSpot account. If the current subscription does not include HubDB, reconnecting HubSpot will not enable the feature.

To resolve the error

Step 1: Confirm access to HubDB

Sign in to HubSpot and confirm that HubDB is available for the affected account.
If HubDB is not available, review the HubSpot subscription and enable or upgrade access to the feature before retrying the backup.

Step 2: Reconnect HubSpot to SysCloud

If the feature is available, reconnect the HubSpot account to SysCloud and complete the authorization. For detailed steps, see How can I reconnect my HubSpot account?

Step 3: Retry the backup

After reconnecting HubSpot, initiate an on-demand backup and confirm that SysCloud can access HubDB.

If the error continues

If HubDB is available and the error continues after reconnecting HubSpot, contact SysCloud Support for further investigation.

How to resolve the "HubDB scope missing" error for HubSpot backup?

SysCloud may report this error when the connected HubSpot account cannot provide access to HubDB. This can happen when HubDB is not included in the account subscription or when the required HubDB API scope is missing from the current authorization.