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Billing and Payment: FAQs

Billing and Payment: FAQs

General FAQs

How do you check if my SysCloud subscription is active?

How do you check if my SysCloud subscription is active? (Guided Sales)

What is the refund policy if I cancel my SysCloud subscription?

How do I check the expiry date of my subscription plan?

Why did my payment fail? What should I do to fix it?

Where do I check my subscription details like the next renewal date?

How can I change my current subscription plan before the next renewal date?

How long does it take to process my subscription renewal?

How do I verify the billing details for my SysCloud subscription?

How do I download the invoice for my SysCloud subscription?

What is the procedure to become a paid customer at the end of the trial period?

How do I find out my license expiry date?

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Backup and Restore: Admin FAQs

How am I charged for using SysCloud to back up my organization?

How do I check the number of remaining backup licenses in the SysCloud Backup Application?

How do I buy more backup credits?

I made the payment for extra backup credits, but the credits have not been added to my account. What should I do?

What are the online payment modes available to purchase SysCloud backup subscription?

Is there an additional cost for storing document versions in my backup archive?

How can I increase my storage limit?

Where can I find the number of licenses used in the SysCloud application?

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