---
title: "Box Backup: Temporary Limitations"
description: Learn what each temporary backup limitation message for Box means in SysCloud and how SysCloud retries the affected data automatically.
---

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# Box Backup: Temporary Limitations

This article explains the temporary backup limitations you may see for Box in SysCloud. It covers Box files and folders. Temporary limitations clear on their own, and in most cases you don't need to do anything.

### What is a temporary limitation?

A temporary limitation means some data was not backed up in one backup attempt because of a short-lived condition, such as a Box request limit, a brief service outage or a network interruption.

- The backup status shows **Retry in progress** for the affected data.
- SysCloud retries the affected data automatically, usually in the next backup cycle.
- The rest of your backup continues as normal, and nothing already backed up is affected.

### How to use this article

1. In SysCloud, open the backup details and note the message shown for the affected file or folder, and its backup status.
2. Find that message in the quick reference table below.
3. Read the matching section for what it means and what to do.

### Quick reference

| Limitation | Message shown in SysCloud | Backup status | Action |
| --- | --- | --- | --- |
| 1. API request limit reached | API request limit reached | Retry in progress | No action needed |
| 2. Temporary connection issue | Temporary connection issue | Retry in progress | No action needed |
| 3. Temporary operation conflict | Temporary operation conflict | Retry in progress | No action needed |

### Limitations in detail

#### 1. API request limit reached

**Message shown in SysCloud:**

- API request limit reached

**Backup status:** Retry in progress

**What happened**

Box limits how many requests an app can make in a given period. The backup reached that limit, so some data was not backed up in this attempt.

**What you can do**

No action is needed. SysCloud retries the affected data automatically in the next backup cycle.

#### 2. Temporary connection issue

**Message shown in SysCloud:**

- Temporary connection issue

**Backup status:** Retry in progress

**What happened**

A temporary network connection issue interrupted SysCloud's access to Box during the backup attempt.

**What you can do**

No action is needed. SysCloud retries the affected data automatically in the next backup cycle.

#### 3. Temporary operation conflict

**Message shown in SysCloud:**

- Temporary operation conflict

**Backup status:** Retry in progress

**What happened**

Box reported a temporary conflict while SysCloud was processing the affected data, for example because the data was being changed at the same time. The data was not backed up in this attempt.

**What you can do**

No action is needed. SysCloud retries the affected data automatically in the next backup cycle.

### Frequently asked questions

**Do I need to start a backup manually?**

No. SysCloud retries the affected data automatically.

**Was any data lost?**

No. The data is still in Box. It wasn't copied in that attempt and is backed up when SysCloud retries. Nothing already backed up is affected.

**When should I contact support?**

If the same message keeps appearing for the same file or folder over several backups in a row, contact SysCloud Support.

**Why does this happen more after I first connect an account?**

The first backup reads all of your data, which makes many more requests to Box than later backups. Request limits are reached more often during that first backup.

### Need more help?

Contact SysCloud Support and include:

- A screenshot of the message shown in SysCloud, or the exact message text
- The affected file or folder
- The date and time of the backup

**Related article:** [Box Backup: Permanent Limitations](https://help.syscloud.com/box-backup-permanent-limitations?hsLang=en)

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