What data categories and search scopes does eDiscovery support?

SysCloud's eDiscovery add-on allows you to search both metadata and content across four key data categories:

1. Emails

   • Metadata and content search available for Gmail and Outlook.

2. Files

   • Metadata and content search available for Google Drive, Shared Drive, OneDrive, SharePoint sites, Teams sites, QBO files, Salesforce files, and Box.

3. Chats

   • Metadata and content search available for Slack, Microsoft Teams channels, and Microsoft Teams private chat.

4. Records (Objects)

   • Metadata-only search is available for Salesforce, HubSpot, QuickBooks Online (QBO), Xero, Google Calendar, Google Contacts, Microsoft Calendar, and People. Content search is not available for records, as they do not contain searchable content.

Important Note: When content search is enabled, searches will exclude records because these data types only support metadata searches.