Why did my restore get stuck? What should I do to fix restore failure?

The restore process might not be completed due to the following reasons:

  1. File ownership: If you are not the owner of a file or folder, it cannot be restored to your Drive. You have to ask the file/folder owner to share it again with you (or) export the files and manually upload them to your Drive.
  2. API access: If API access has not been granted, the backup application would not be able to function properly. In your G Suite admin console, go to “Security”→“API reference”→“Enable API access.”

    Fix restore_enable api access
  3. Data access: If data access has not been enabled, the application would not be able to restore the data. Check whether data access has been granted for SysCloud in the admin console. Go to Apps→Marketplace apps→Settings for SysCloud→Security And Backup→Service Status. Click “ON for everyone.”

    Fix restore_On for everyone
  4. Access error:  When trying to fetch an item or restore it, the application might encounter an access error. The application will automatically make multiple attempts to fetch and restore the item. When these retries happen, it might seem like the restore is stuck. Check again after a while. The restore process should be completed.


    If you are still unable to fix the issue, contact helpdesk@syscloud.com.