How do I start a full account restore?

To restore a user’s account data, follow the procedure given below for G Suite and Office 365.

• Log in to SysCloud Backup Application with your credentials.
• Click “Backup” → “Archive & Restore.”
  
• Select the username of the account you want to restore.
  
• Select the service for the user:
  * MAIL: Gmail (or) Outlook
  * DRIVE: Drive (or) OneDrive
  * CONTACT: Contact (or) People
  * CALENDAR: Calendar
  * SITES: Sites (or) SharePoint    
  

• Click “Restore”→“All.”
  
• Click “Restore.”
  
  

  Note:

  1. You can change the email id here if you want to restore the data to another user (cross-user restore) – this is applicable only if you are a super admin.
  2. Check the “Check to restore a file with share permission” option if you want to retain sharing permissions on the restored files – this is applicable only for Drive and OneDrive applications.
• Click “Yes.”
  
• Repeat the procedure for all the services.
  
  Note:

1. You can restore only one service at a time.

2. You cannot restore archived data into a user account on a different domain. You can only restore data to a user in the same domain.

3. As an admin, you can turn on self-service restore for the “Backup” module.

• Click “Setup”→“Settings”→“End-User Access.”

• Toggle Backup to “ON” at the domain level, user level, or organization unit level.
  
• Click “Yes.”
  
  
  Tip:

To test out the restores, we recommend the following:

• Use a temporary new user account as the destination account: To ensure that the restored version does not overwrite the current version of a file.
• Check the option “Create a new folder/label for restore” for Drive/email restores: To filter and easily access the restored files/emails.