How to reconnect Box account?

Reconnect the Box account if the connection is disconnected, authorization has expired, or backup jobs fail because SysCloud no longer has access to the connected Box account.

Steps to reconnect a Box account

Step 1: Log in to the SysCloud backup application.

Step 2: Click Settings > Cloud Connection Centre.

Step 3: In the Clouds tab, locate Box.

Step 4: Under the Action column, click the Edit connection icon for Box.

Step 5: In the side tray that opens, click Connect and add accounts. You will be redirected to the Box login pop-up window.

If browser pop-ups are disabled, SysCloud will show a message asking you to enable pop-ups. Enable browser pop-ups and retry the connection.

Step 6: In the Box login pop-up window, enter the credentials of the Box account you want to reconnect.

Step 7: Authorize the connection and grant the required permissions. Click Grant Access to Box, when prompted.

Step 8: After successful authorization, return to the SysCloud app screen.

Step 9: Verify that the Box account status is updated to Connected.

The selected Box account will be reconnected to the SysCloud backup application.

Use a Box account with the required admin permissions to reconnect the account. If the account remains disconnected after reauthorization, contact helpdesk@syscloud.com.