--- title: How to remove the data of suspended users? description: To delete the data of suspended users in SysCloud, you can set up an inactive user retention policy. This policy allows you to remove "Deleted" or "Suspended" users from the backups after the retentio --- [Skip to content](https://help.syscloud.com/how-to-remove-the-data-of-suspended-users#main-content) English Show submenu for translations [Create Ticket](https://help.syscloud.com/kb-tickets/new?hsLang=en) ![Untitled design (1)-Aug-01-2022-12-37-27-80-PM.png\]](https://help.syscloud.com/hs-fs/hubfs/Untitled%20design%20(1)-Aug-01-2022-12-37-27-80-PM.png?height=40&name=Untitled%20design%20(1)-Aug-01-2022-12-37-27-80-PM.png) - [Help Center](https://help.syscloud.com/) - [Go to SysCloud](https://www.syscloud.com/) Open main navigation Close main navigation - [Help Center](https://help.syscloud.com/) - [Go to SysCloud](https://www.syscloud.com/) - English Show submenu for translations - [Create Ticket](https://help.syscloud.com/kb-tickets/new) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.syscloud.com/?hsLang=en) 2. [Settings](https://help.syscloud.com/settings?hsLang=en) 3. [Manage users](https://help.syscloud.com/settings?hsLang=en#manage-users) # How to remove the data of suspended users? To delete the data of suspended users in SysCloud, you can set up an inactive user retention policy. This policy allows you to remove "Deleted" or "Suspended" users from the backups after the retention date is reached. Here's a brief overview of the process:  1. Set up an **inactive user retention policy** in the SysCloud application.  2. Once the retention period for the suspended users lapses, a **soft delete** is performed automatically.  3. After the soft delete, a **permanent hard delete** of the data follows.  4. If you need to **pause the deletion temporarily**, you can adjust the retention settings in the backup configuration page by setting the retention duration to **"Unlimited"** or extending it beyond the current setting.  **Steps to Set Up Inactive User Retention Policy:**  1. Log in to your SysCloud account using your admin credentials.  2. Go to the **Jobs** tab and edit the backup job.  3. In **Step 3** of the configuration, go to the **Apps** column and click **Edit**.  ![Picture, Picture](https://help.syscloud.com/hs-fs/hubfs/undefined-Jul-14-2025-10-38-57-1718-AM.png?width=688&height=150&name=undefined-Jul-14-2025-10-38-57-1718-AM.png) 4. 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