--- title: How to resolve the “Role data access unavailable” error for HubSpot backup? description: How to resolve the “Role data access unavailable” error for HubSpot backup? --- [Skip to content](https://help.syscloud.com/how-to-resolve-the-role-data-access-unavailable-error-for-hubspot-backup#main-content) - [English](https://help.syscloud.com/how-to-resolve-the-role-data-access-unavailable-error-for-hubspot-backup) - [日本語](https://help.syscloud.com/ja/how-to-resolve-the-role-data-access-unavailable-error-for-hubspot-backup) English Show submenu for translations [Create Ticket](https://help.syscloud.com/kb-tickets/new?hsLang=en) ![Untitled design (1)-Aug-01-2022-12-37-27-80-PM.png\]](https://help.syscloud.com/hs-fs/hubfs/Untitled%20design%20(1)-Aug-01-2022-12-37-27-80-PM.png?height=40&name=Untitled%20design%20(1)-Aug-01-2022-12-37-27-80-PM.png) - [Help Center](https://help.syscloud.com/) - [Go to SysCloud](https://www.syscloud.com/) Open main navigation Close main navigation - [Help Center](https://help.syscloud.com/) - [Go to SysCloud](https://www.syscloud.com/) - - [English](https://help.syscloud.com/how-to-resolve-the-role-data-access-unavailable-error-for-hubspot-backup) - [日本語](https://help.syscloud.com/ja/how-to-resolve-the-role-data-access-unavailable-error-for-hubspot-backup) English Show submenu for translations - [Create Ticket](https://help.syscloud.com/kb-tickets/new) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.syscloud.com/?hsLang=en) 2. [HubSpot](https://help.syscloud.com/hubspot?hsLang=en) 3. [Errors](https://help.syscloud.com/hubspot?hsLang=en#errors) # How to resolve the “Role data access unavailable” error for HubSpot backup? | **App** | HubSpot | | --- | --- | | **Error** | Role data access unavailable | SysCloud may report this error when it cannot access the role or permission-set information required from the connected HubSpot account.   **Important:** A HubSpot Enterprise subscription is required for Permission Sets. If the account does not have an eligible Enterprise plan, reconnecting the account will not provide access to this data.    **Before you begin** - Confirm that the HubSpot account has an eligible Enterprise subscription that includes Permission Sets. - Make sure you have access to an active HubSpot Super Admin account. - Confirm that the Super Admin can access the HubSpot account that is being backed up.  **To resolve the error** **Step 1: Check the HubSpot subscription** - Sign in to HubSpot. - Click your account name in the upper-right corner and open Account & Billing.  ![](https://help.syscloud.com/hs-fs/hubfs/undefined-Sep-23-2026-07-29-18-2479-AM.png?width=670&height=321&name=undefined-Sep-23-2026-07-29-18-2479-AM.png)  - Review the current subscription and confirm that the account has an eligible Enterprise plan.  ![](https://help.syscloud.com/hs-fs/hubfs/undefined-Oct-30-2026-08-13-17-5849-AM.png?width=990&height=477&name=undefined-Oct-30-2026-08-13-17-5849-AM.png)  - If the account is on Free, Starter, or Professional, upgrade to an eligible Enterprise subscription before retrying this error. **Step 2: Confirm that Permission Sets are available** - In HubSpot, click the Settings icon. - Go to Users & Teams. - Confirm that the Permission Sets option is available for the account. - If Permission Sets is unavailable, verify the account subscription before proceeding. **Step 3: Confirm that the SysCloud connection uses a Super Admin** - In HubSpot, go to Settings \> Users & Teams. - Locate the user used to connect HubSpot to SysCloud. - Verify that the user has Super Admin access. - If the connected user is not a Super Admin, use a Super Admin account when reconnecting HubSpot to SysCloud. **Step 4:** [**Reconnect HubSpot to SysCloud**](https://help.syscloud.com/how-can-i-reconnect-my-hubspot-account?hsLang=en) - Log in to the SysCloud backup application. - For detailed steps, see: [**How can I reconnect my HubSpot account?**](https://help.syscloud.com/how-can-i-reconnect-my-hubspot-account?hsLang=en) **Step 5: Retry the backup** - After reconnecting HubSpot, initiate an on-demand backup. - Check the backup results to confirm that the role data access error is resolved.  **If the error continues** If the error continues after confirming the Enterprise subscription, Permission Sets availability, and Super Admin connection, contact SysCloud Support for further investigation. - HubSpot Enterprise subscription is active. - Permission Sets are available under Users & Teams. - HubSpot was reconnected to SysCloud using a Super Admin account.  **Related resources** - [SysCloud Backup for HubSpot - HubSpot Marketplace](https://ecosystem.hubspot.com/marketplace/listing/syscloud-backup-for-hubspot-595013) - [Set up HubSpot backup - SysCloud Help Center](https://help.syscloud.com/set-up-hubspot-backup?hsLang=en) - [Create and edit permission sets - HubSpot Knowledge Base](https://knowledge.hubspot.com/user-management/create-permission-sets) - [Manage your HubSpot subscription - HubSpot Knowledge Base](https://knowledge.hubspot.com/account/manage-your-hubspot-subscription) - [Get started with Turbo backup](https://help.syscloud.com/get-started-with-turbo-backup?hsLang=en#main-content) - [General](https://help.syscloud.com/get-started-with-turbo-backup?hsLang=en#general) - [Account creation](https://help.syscloud.com/get-started-with-turbo-backup?hsLang=en#account-creation) - 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