To learn how to solve an error in the SysCloud backup app for Google Workspace, follow the error code in the table below:
Error Code | Type | Category | Error event | Apps | Error description | Resolution |
RGCAIF917 | Restore | Needs attention | User configured as alias in G Suite | G Suite Calendar | Restore failed as the user was configured as alias in your G Suite account. | Instructions to restore a deleted user can be found <a href='https://support.google.com/a/answer/1397578?hl=en' target='_blank' class='color_blue'>here</a>. |
RGCAIF916 | Restore | Needs attention | User Deleted in G Suite | G Suite Calendar | Restore failed as the user was deleted in your G Suite account. | Instructions to restore a deleted user can be found <a href='https://support.google.com/a/answer/1397578?hl=en' target='_blank' class='color_blue'>here</a>. |
RGCAIF915 | Restore | Needs attention | User Suspended in G Suite | G Suite Calendar | Restore failed as the user was suspended in your G Suite account. | <a href='https://support.google.com/a/answer/1110339?hl=en' target='_blank' class='color_blue'>Click here</a> for instructions on how to activate a suspended user. Once the user is activated, please try restoring the file(s). |
RGCAIF911 | Restore | Needs attention | User not authorized to access the app | G Suite Calendar | Restore failed as the user not authorized to access the application. | <a href='https://help.syscloud.com/syscloud-application-unable-to-access-g-suite' target='_blank' class='color_blue'>Click here</a> for instructions on how to resolve this issue. |
RGCAIN007 | Restore | Permanent error | File not found in archives | G Suite Calendar | Restore failed permanently. File(s) not found in SysCloud archives. | This is a permanent error associated with the loss of files(s) in the SysCloud AWS S3 archives. Submit a <a href='https://help.syscloud.com/kb-tickets/new' target='_blank' class='color_blue'>support ticket</a>. |
RGCOIF917 | Restore | Needs attention | User configured as alias in G Suite | G Suite Contacts | Restore failed as the user was configured as alias in your G Suite account. | Instructions to restore a deleted user can be found <a href='https://support.google.com/a/answer/1397578?hl=en' target='_blank' class='color_blue'>here</a>. |
RGCOIF916 | Restore | Needs attention | User deleted in G Suite | G Suite Contacts | Restore failed as the user was deleted in your G Suite account. | Instructions to restore a deleted user can be found <a href='https://support.google.com/a/answer/1397578?hl=en' target='_blank' class='color_blue'>here</a>. |
RGCOIF915 | Restore | Needs attention | User Suspended in G Suite | G Suite Contacts | Restore failed as the user was suspended in your G Suite account. | <a href='https://support.google.com/a/answer/1110339?hl=en' target='_blank' class='color_blue'>Click here</a> for instructions on how to activate a suspended user. Once the user is activated, please try restoring the file(s). |
RGCOIF911 | Restore | Needs attention | User not authorized to access the app | G Suite Contacts | Restore failed as the user not authorized to access the application. | <a href='https://help.syscloud.com/syscloud-application-unable-to-access-g-suite' target='_blank' class='color_blue'>Click here</a> for instructions on how to resolve this issue. |
RGCOIN007 | Restore | Permanent error | File not found in archives | G Suite Contacts | Restore failed permanently. File(s) not found in SysCloud archives. | This is a permanent error associated with the loss of files(s) in the SysCloud AWS S3 archives. Submit a <a href='https://help.syscloud.com/kb-tickets/new' target='_blank' class='color_blue'>support ticket</a>. |
RGSIIF940 | Restore | Needs attention | Restored site list page can't able to edit | G Suite Sites | Site page restore failed due to google's limitation. | Consider exporting the file(s) instead. |
RGSIIF939 | Restore | Needs attention | Site is present under the Deleted Item label | G Suite Sites | Site restore failed. Site is present under the deleted item label. | Consider exporting the file(s) or permanently delete the site and try again. Restore under a different label |
RGSIIF917 | Restore | Needs attention | User configured as alias in G Suite | G Suite Sites | Restore failed as the user was configured as alias in your G Suite account. | Instructions to restore a deleted user can be found <a href='https://support.google.com/a/answer/1397578?hl=en' target='_blank' class='color_blue'>here</a>. |
RGSIIF916 | Restore | Needs attention | User deleted in G Suite | G Suite Sites | Restore failed as the user was deleted in your G Suite account. | Instructions to restore a deleted user can be found <a href='https://support.google.com/a/answer/1397578?hl=en' target='_blank' class='color_blue'>here</a>. |
RGSIIF915 | Restore | Needs attention | User suspended in G Suite | G Suite Sites | Restore failed as the user was suspended in your G Suite account. | <a href='https://support.google.com/a/answer/1110339?hl=en' target='_blank' class='color_blue'>Click here</a> for instructions on how to activate a suspended user. Once the user is activated, please try restoring the file(s). |
RGSIIF911 | Restore | Needs attention | User not authorized to access the app | G Suite Sites | Restore failed as the user not authorized to access the application. | <a href='https://help.syscloud.com/syscloud-application-unable-to-access-g-suite' target='_blank' class='color_blue'>Click here</a> for instructions on how to resolve this issue. |
RGSIIN007 | Restore | Permanent error | File not found in archives | G Suite Sites | Restore failed permanently. File(s) not found in SysCloud archives. | This is a permanent error associated with the loss of files(s) in the SysCloud AWS S3 archives. Submit a <a href='https://help.syscloud.com/kb-tickets/new' target='_blank' class='color_blue'>support ticket</a>. |
RGSIIF934 | Restore | Permanent error | Site restore failed due to file name has underscore symbol(_) | G Suite Sites | Site restore failed. File has the underscore symbol(_) in site title name which is not acceptable by google to site restore (s). | Consider exporting the file(s) instead. |
RGSIIF938 | Restore | Temporary error | You have exceeded the Google Limitation of restoring 6 sites per day | G Suite Sites | Site restore temporarily failed. You have exceeded the Google Limitation of restoring 6 sites per day. Rest of the sites will be restored in next days. | |
RGDRIF917 | Restore | Needs ettention | User configured as alias in G Suite | GDrive | Restore failed as the user was configured as alias in your G Suite account. | Instructions to restore a deleted user can be found <a href='https://support.google.com/a/answer/1397578?hl=en' target='_blank' class='color_blue'>here</a>. |
RGDRIF916 | Restore | Needs Attention | User Deleted in G Suite | GDrive | Restore failed as the user was deleted in your G Suite account. | Instructions to restore a deleted user can be found <a href='https://support.google.com/a/answer/1397578?hl=en' target='_blank' class='color_blue'>here</a>. |
RGDRIF915 | Restore | Needs Attention | User Suspended in G Suite | GDrive | Restore failed as the user was suspended in your G Suite account. | <a href='https://support.google.com/a/answer/1110339?hl=en' target='_blank' class='color_blue'>Click here</a> for instructions on how to activate a suspended user. Once the user is activated, please try restoring the file(s). |
RGDRIF911 | Restore | Needs attention | User not authorized to access the app | GDrive | Restore failed as the user not authorized to access the application. | <a href='https://help.syscloud.com/syscloud-application-unable-to-access-g-suite' target='_blank' class='color_blue'>Click here</a> for instructions on how to resolve this issue. |
RGDRAP613 | Restore | Needs attention | Destination account does not have enough space | GDrive | Restore failed. Google Drive no longer has the required storage space for restoring this file(s). | Please consider <a href='https://support.google.com/drive/answer/2375123' target='_blank' class='color_blue'>purchasing additional Google Drive storage</a> or delete files from Google Drive to free up storage. |
RGDRIN007 | Restore | Permanent error | File not found in archives | GDrive | Restore failed permanently. File(s) not found in SysCloud archives. | This is a permanent error associated with the loss of files(s) in the SysCloud AWS S3 archives. Submit a <a href='https://help.syscloud.com/kb-tickets/new' target='_blank' class='color_blue'>support ticket</a>. |
RGDRAP637 | Restore | Permanent error | Insufficient permissions for the specified parent | GDrive | Drive restore failed. The user account for which the folder is to be restored doesn't have the necessary privileges to restore the folder. | You can try either of the below options to get the file from the archive. </br> a) The file can be restored to the user with ‘Create new folder for restore’ option selected. The restored file will be created in a new folder in the user’s Drive. b) The file can be exported from the archive and uploaded to Drive. |
RGDRAP633 | Restore | Permanent error | Google Returned Error | GDrive | Drive restore failed permanently. Google API server has responded with an error message when restoring the file(s). | Consider exporting the file(s) instead. |
RGDRAP614 | Restore | Permanent error | Parent folder has been deleted | GDrive | Drive restore failed. The parent folder for the file to be restored is no longer available. | <a href='https://help.syscloud.com/error-message-parent-folder-has-been-deleted-in-the-backup-archives' target='_blank' class='color_blue'>Learn More</a>. |
RGDRAP612 | Restore | Permanent error | Insufficient permissions for this file. Shared file restore Failed | GDrive | Drive restore failed. File doesn't have the necessary privileges to restore (s). | You can try either of the below options to restore the file from the archive. </br> a) The file can be restored to the user with ‘Create new folder for restore’ option selected. The restored file will be created in a new folder in the user’s Drive. b) The file can be exported from the archive and uploaded to Drive. |
RGDRAP611 | Restore | Permanent error | Destination account does not have enough permission | GDrive | Drive restore failed. The user account to which the file was to be restored doesn't have the necessary privileges to restore the file. | <a href='https://help.syscloud.com/error-message-user-does-not-have-sufficient-permissions-in-the-backup-archives' target='_blank' class='color_blue'>Learn More/a>. |
RGDRAE711 | Restore | Permanent error | The user account for which the folder is to be restored doesn't have the necessary privileges to restore the folder | GDrive | Drive restore failed. The user account for which the folder is to be restored doesn't have the necessary privileges to restore the folder. | <a href='https://help.syscloud.com/error-message-unable-to-restore-parent-folder-in-the-backup-archives-status-column' target='_blank' class='color_blue'>Learn More</a>. |
RGMAIF917 | Restore | Needs attention | User configured as alias in G Suite | GMail | Restore failed as the user was configured as alias in your G Suite account. | Instructions to restore a deleted user can be found <a href='https://support.google.com/a/answer/1397578?hl=en' target='_blank' class='color_blue'>here</a>. |
RGMAIF916 | Restore | Needs attention | User Deleted in G Suite | GMail | Restore failed as the user was deleted in your G Suite account. | Instructions to restore a deleted user can be found <a href='https://support.google.com/a/answer/1397578?hl=en' target='_blank' class='color_blue'>here</a>. |
RGMAIF915 | Restore | Needs attention | User Suspended in G Suite | GMail | Restore failed as the user was suspended in your G Suite account. | <a href='https://support.google.com/a/answer/1110339?hl=en' target='_blank' class='color_blue'>Click here</a> for instructions on how to activate a suspended user. Once the user is activated, please try restoring the file(s). |
RGMAIF911 | Restore | Needs attention | User not authorized to access the app | GMail | Restore failed as the user not authorized to access the application. | <a href='https://help.syscloud.com/syscloud-application-unable-to-access-g-suite' target='_blank' class='color_blue'>Click here</a> for instructions on how to resolve this issue. |
RGMAIN007 | Restore | Permanent error | File not found in archives | GMail | Restore failed permanently. File(s) not found in SysCloud archives. | This is a permanent error associated with the loss of files(s) in the SysCloud AWS S3 archives. Submit a <a href='https://help.syscloud.com/kb-tickets/new' target='_blank' class='color_blue'>support ticket</a>. |
RGMAAP634 | Restore | Permanent error | Google Returned Error | GMail | Restore failed permanently. Google API server has responded with an error message when restoring the email(s). | Consider exporting the email(s) instead. |
EGCAIN007 | Export | Permanent error | File not found in archives | G Suite Calendar | Export failed permanently. File(s) not found in SysCloud archives. | This is a permanent error associated with the loss of files(s) in the SysCloud AWS S3 archives. Submit a <a href='https://help.syscloud.com/kb-tickets/new' target='_blank' class='color_blue'>support ticket</a>. |
EGCOIN007 | Export | Permanent error | File not found in archives | G Suite Contacts | Export failed permanently. File(s) not found in SysCloud archives. | This is a permanent error associated with the loss of files(s) in the SysCloud AWS S3 archives. Submit a <a href='https://help.syscloud.com/kb-tickets/new' target='_blank' class='color_blue'>support ticket</a>. |
EGSIIN007 | Export | Permanent error | File not found in archives | G Suite Sites | Export failed permanently. File(s) not found in SysCloud archives. | This is a permanent error associated with the loss of files(s) in the SysCloud AWS S3 archives. Submit a <a href='https://help.syscloud.com/kb-tickets/new' target='_blank' class='color_blue'>support ticket</a>. |
EGDRIN007 | Export | Permanent error | File not found in archives | GDrive | Export failed permanently. File(s) not found in SysCloud archives. | This is a permanent error associated with the loss of files(s) in the SysCloud AWS S3 archives. Submit a <a href='https://help.syscloud.com/kb-tickets/new' target='_blank' class='color_blue'>support ticket</a>. |
EGMAIN007 | Export | Permanent error | File not found in archives | GMail | Export failed permanently. File(s) not found in SysCloud archives. | This is a permanent error associated with the loss of files(s) in the SysCloud AWS S3 archives. Submit a <a href='https://help.syscloud.com/kb-tickets/new' target='_blank' class='color_blue'>support ticket</a>. |
BGCAIF903 | Backup | Needs attention | User Suspended in G Suite | G Suite Calendar | Backup stopped as the user was suspended in your G Suite account. | If the user was active in any of the previous backup schedules, data may be available for restore and export. </br> Instructions to activate a suspended user can be found <a href='https://support.google.com/domains/answer/7687418?hl=en' target='_blank' class='color_blue'>here</a>. </br> To learn more about this error <a href='https://help.syscloud.com/google-api-limitation-error' target='_blank' class='color_blue'>click here</a>. |
BGCAIF906 | Backup | Needs attention | Application Access Error | G Suite Calendar | Backup stopped. It appears SysCloud no longer has access to your G Suite account or the SysCloud Application was deleted. | <a href='https://help.syscloud.com/syscloud-application-unable-to-access-g-suite' target='_blank' class='color_blue'>Click here</a> for instructions on how to resolve this issue. |
BGCAIF907 | Backup | Needs attention | User Access Error | G Suite Calendar | Backup stopped. It appears SysCloud no longer has access to your account or the SysCloud Application data grant access has been revoked. | <a href='https://help.syscloud.com/syscloud-application-unable-to-access-g-suite' target='_blank' class='color_blue'>Click here</a> for instructions on how to resolve this issue. |
BGCAIF908 | Backup | Needs attention | SysCloud User Storage Limit Reached | G Suite Calendar | Backup stopped. The user has consumed the allocated backup storage quota. | <a class='color_blue' href='ManageUsers.aspx#Users'>Click here</a> to update the storage quota in the backup settings page. |
BGCAIF909 | Backup | Needs attention | SysCloud Account Storage Limit Reached | G Suite Calendar | Backup stopped. You have consumed the backup storage quota allowed for your subscription plan. | <a href='https://help.syscloud.com/buy-more-storage' target='_blank' class='color_blue'>Click here</a> to purchase additional storage. </br> Free up archive storage space by <a href='ManageUsers.aspx#Users' class='color_blue'>removing users</a>. |
BGCAIF948 | Backup | Needs attention | Calendar Service Disabled | G Suite Calendar | Backup stopped. Service disabled by G Suite admin. | <a href='https://support.google.com/a/answer/6002940' target='_blank' class='color_blue'>Click here</a> for instructions on how to resolve this issue. |
err | Backup | Permanent error | User configured as alias in G Suite | G Suite Calendar | Backup stopped as the user was configured as alias in your G Suite account. | Backup archives stored before the user was configured as alias may be available for restore. </br> If the user was configured as alias, the new email address will be considered as the new user and backup may commence as per the backup settings and available licenses. Please review the status of the backup for the user associated with the new email address in the <a class='color_blue' href='ManageUsers.aspx#Users'>Manage Users</a> page. |
BGCAIF904 | Backup | Permanent error | User Deleted in G Suite | G Suite Calendar | Backup stopped as the user was deleted in your G Suite account. | Until this user is restored back in G Suite account, backup will be stopped. We will keep all your previous backup archives for restore. If you have any idea to restore the user in G Suite, please follow the steps to restore a user(<a href=' https://support.google.com/a/answer/1397578?hl=en' target='_blank' class='color_blue'>To learn more</a>). |
BGCOIF903 | Backup | Needs attention | User Suspended in G Suite | G Suite Contacts | Backup stopped as the user was suspended in your G Suite account. | If the user was active in any of the previous backup schedules, data may be available for restore and export. </br> Instructions to activate a suspended user can be found <a href='https://support.google.com/domains/answer/7687418?hl=en' target='_blank' class='color_blue'>here</a>. </br> To learn more about this error <a href='https://help.syscloud.com/google-api-limitation-error' target='_blank' class='color_blue'>click here</a>. |
BGCOIF906 | Backup | Needs attention | Application Access Error | G Suite Contacts | Backup stopped. It appears SysCloud no longer has access to your G Suite account or the SysCloud Application was deleted. | <a href='https://help.syscloud.com/syscloud-application-unable-to-access-g-suite' target='_blank' class='color_blue'>Click here</a> for instructions on how to resolve this issue. |
BGCOIF907 | Backup | Needs attention | User access error | G Suite Contacts | Backup stopped. It appears SysCloud no longer has access to your account or the SysCloud Application data grant access has been revoked. | <a href='https://help.syscloud.com/syscloud-application-unable-to-access-g-suite' target='_blank' class='color_blue'>Click here</a> for instructions on how to resolve this issue. |
BGCOIF908 | Backup | Needs attention | SysCloud user Storage Limit Reached | G Suite Contacts | Backup stopped. The user has consumed the allocated backup storage quota. | <a class='color_blue' href='ManageUsers.aspx#Users'>Click here</a> to update the storage quota in the backup settings page. |
BGCOIF909 | Backup | Needs attention | SysCloud account storage limit reached | G Suite Contacts | Backup stopped. You have consumed the backup storage quota allowed for your subscription plan. | <a href='https://help.syscloud.com/buy-more-storage' target='_blank' class='color_blue'>Click here</a> to purchase additional storage. </br> Free up archive storage space by <a href='ManageUsers.aspx#Users' class='color_blue'>removing users</a>. |
BGCOIF904 | Backup | Permanent error | User deleted in G Suite | G Suite Contacts | Backup stopped as the user was deleted in your G Suite account. | Until this user is restored back in G Suite account, backup will be stopped. We will keep all your previous backup archives for restore. If you have any idea to restore the user in G Suite, please follow the steps to restore a user(<a href=' https://support.google.com/a/answer/1397578?hl=en' target='_blank' class='color_blue'>To learn more</a>). |
BGCOIF905 | Backup | Permanent error | User configured as alias in G Suite | G Suite Contacts | Backup stopped as the user was configured as alias in your G Suite account. | Backup archives stored before the user was configured as alias may be available for restore. </br> If the user was configured as alias, the new email address will be considered as the new user and backup may commence as per the backup settings and available licenses. Please review the status of the backup for the user associated with the new email address in the <a class='color_blue' href='ManageUsers.aspx#Users'>Manage Users</a> page. |
BGSIIF948 | Backup | Needs attention | Sites Service Disabled | G Suite Sites | Backup stopped. Service disabled by G Suite admin. | <a href='https://support.google.com/a/answer/90916' target='_blank' class='color_blue'>Click here</a> for instructions on how to resolve this issue. |
BGSIIF909 | Backup | Needs attention | SysCloud Account Storage Limit Reached | G Suite Sites | Backup stopped. You have consumed the backup storage quota allowed for your subscription plan. | <a href='https://help.syscloud.com/buy-more-storage' target='_blank' class='color_blue'>Click here</a> to purchase additional storage. </br> Free up archive storage space by <a href='ManageUsers.aspx#Users' class='color_blue'>removing users</a>. |
BGSIIF908 | Backup | Needs attention | SysCloud User Storage Limit Reached | G Suite Sites | Backup stopped. The user has consumed the allocated backup storage quota. | <a class='color_blue' href='ManageUsers.aspx#Users'>Click here</a> to update the storage quota in the backup settings page. |
BGSIIF907 | Backup | Needs attention | User Access Error | G Suite Sites | Backup stopped. It appears SysCloud no longer has access to your account or the SysCloud Application data grant access has been revoked. | <a href='https://help.syscloud.com/syscloud-application-unable-to-access-g-suite' target='_blank' class='color_blue'>Click here</a> for instructions on how to resolve this issue. |
BGSIIF906 | Backup | Needs attention | Application access error | G Suite Sites | Backup stopped. It appears SysCloud no longer has access to your G Suite account or the SysCloud Application was deleted. | <a href='https://help.syscloud.com/syscloud-application-unable-to-access-g-suite' target='_blank' class='color_blue'>Click here</a> for instructions on how to resolve this issue. |
BGSIIF903 | Backup | Needs attention | User Suspended in G Suite | G Suite Sites | Backup stopped as the user was suspended in your G Suite account. | If the user was active in any of the previous backup schedules, data may be available for restore and export. </br> Instructions to activate a suspended user can be found <a href='https://support.google.com/domains/answer/7687418?hl=en' target='_blank' class='color_blue'>here</a>. </br> To learn more about this error <a href='https://help.syscloud.com/google-api-limitation-error' target='_blank' class='color_blue'>click here</a>. |
BGSIIF905 | Backup | Permanent error | User configured as alias in G Suite | G Suite Sites | Backup stopped as the user was configured as alias in your G Suite account. | Backup archives stored before the user was configured as alias may be available for restore. </br> If the user was configured as alias, the new email address will be considered as the new user and backup may commence as per the backup settings and available licenses. Please review the status of the backup for the user associated with the new email address in the <a class='color_blue' href='ManageUsers.aspx#Users'>Manage Users</a> page. |
BGSIIF904 | Backup | Permanent error | User Deleted in G Suite | G Suite Sites | Backup stopped as the user was deleted in your G Suite account. | Until this user is restored back in G Suite account, backup will be stopped. We will keep all your previous backup archives for restore. If you have any idea to restore the user in G Suite, please follow the steps to restore a user(<a href=' https://support.google.com/a/answer/1397578?hl=en' target='_blank' class='color_blue'>To learn more</a>). |
BGSIAP635 | Backup | Permanent error | Sites backup Skip for Other Permission | G Suite Sites | Site backup failed because user does not have enough permission. | |
BGDRIF909 | Backup | Needs attention | SysCloud Account Storage Limit Reached | GDrive | Backup stopped. You have consumed the backup storage quota allowed for your subscription plan. | <a href='https://help.syscloud.com/buy-more-storage' target='_blank' class='color_blue'>Click here</a> to purchase additional storage. </br> Free up archive storage space by <a href='ManageUsers.aspx#Users' class='color_blue'>removing users</a>. |
BGDRIF908 | Backup | Needs attention | SysCloud User Storage Limit Reached | GDrive | Backup stopped. The user has consumed the allocated backup storage quota. | <a class='color_blue' href='ManageUsers.aspx#Users'>Click here</a> to update the storage quota in the backup settings page. |
BGDRIF907 | Backup | Needs attention | User Access Error | GDrive | Backup stopped. It appears SysCloud no longer has access to your account or the SysCloud Application data grant access has been revoked. | <a href='https://help.syscloud.com/syscloud-application-unable-to-access-g-suite' target='_blank' class='color_blue'>Click here</a> for instructions on how to resolve this issue. |
BGDRIF906 | Backup | Needs attention | Application access error | GDrive | Backup stopped. It appears SysCloud no longer has access to your G Suite account or the SysCloud Application was deleted. | <a href='https://help.syscloud.com/syscloud-application-unable-to-access-g-suite' target='_blank' class='color_blue'>Click here</a> for instructions on how to resolve this issue. |
BGDRIF903 | Backup | Needs attention | User suspended in G Suite | GDrive | Backup stopped as the user was suspended in your G Suite account. | If the user was active in any of the previous backup schedules, data may be available for restore and export. </br> Instructions to activate a suspended user can be found <a href='https://support.google.com/domains/answer/7687418?hl=en' target='_blank' class='color_blue'>here</a>. </br> To learn more about this error <a href='https://help.syscloud.com/google-api-limitation-error' target='_blank' class='color_blue'>click here</a>. |
BGDRAP605 | Backup | Permanent error | User does not have enough permission | GDrive | Backup failed permanently. The user does not have enough permission to download the file. | Authenticated user doesn't have enough permission to download the file. User need to get write permission for the failed file. </br> To learn more about this error <a href='https://help.syscloud.com/unable-to-back-up-file-due-to-file-access-restriction' target='_blank' class='color_blue'>click here</a>. |
BGDRAP608 | Backup | Permanent error | Unable to backup | GDrive | Backup failed permanently. Google API server has responded with an error message when backing up the file. | To learn more about this error <a href='https://help.syscloud.com/google-api-limitation-error' target='_blank' class='color_blue'>click here</a>. |
BGDRAP638 | Backup | Permanent error | File is created by a third-party plugin | GDrive | Backup failed permanently. The file is created by a third-party plugin like draw.io, so google won’t store those content, so we can't able to backup of the file. | To learn more about this error <a href='https://help.syscloud.com/unable-to-back-up-third-party-google-drive-files' target='_blank' class='color_blue'>click here</a>. |
BGDRAP639 | Backup | Permanent error | Owner suspended in G Suite | GDrive | Backup failed permanently. The owner of the file is suspended so we can't able to complete the backup of the file. | The owner <user> of the file is suspended. Please restore the owner for the file to be backed up. To learn more about this error <a href='https://help.syscloud.com/unable-to-back-up-file-due-to-suspended-user-account' target='_blank' class='color_blue'>click here</a>. |
BGDRAP641 | Backup | Permanent error | Owner deleted the file | GDrive | Backup failed permanently. The user have deleted the file even before we complete the backup of the file. | To learn more about this error <a href='https://help.syscloud.com/unable-to-back-up-due-to-file-deletion' target='_blank' class='color_blue'>click here</a>. |
BGDRIF905 | Backup | Permanent error | User configured as alias in G Suite | GDrive | Backup stopped as the user was configured as alias in your G Suite account. | Backup archives stored before the user was configured as alias may be available for restore. </br> If the user was configured as alias, the new email address will be considered as the new user and backup may commence as per the backup settings and available licenses. Please review the status of the backup for the user associated with the new email address in the <a class='color_blue' href='ManageUsers.aspx#Users'>Manage Users</a> page. |
BGDRIF904 | Backup | Permanent error | User Deleted in G Suite | GDrive | Backup stopped as the user was deleted in your G Suite account. | Until this user is restored back in G Suite account, backup will be stopped. We will keep all your previous backup archives for restore. If you have any idea to restore the user in G Suite, please follow the steps to restore a user(<a href=' https://support.google.com/a/answer/1397578?hl=en' target='_blank' class='color_blue'>To learn more</a>). |
BGDRAE703 | Backup | Temporary error | Uncategorized Google Error | GDrive | Backup failed temporarily for an item. Google API server has responded with an error while downloading the file. This issue will be automatically resolved in the next backup schedule. | |
BGDRAP604 | Backup | Temporary error | Google API limit exceeds | GDrive | Backup failed temporarily. Google API server has responded with an Google API limits when backing up the file. This issue will be automatically resolved in the next backup schedule. | <a href='https://help.syscloud.com/unable-to-backup-data-due-to-google-api-usage-limit' target='_blank' class='color_blue'>Click here</a> to learn more about this issue. |
BGDRAP606 | Backup | Temporary error | Google Returned Error | GDrive | Backup failed temporarily. Google API server has responded with an error message when backing up the file. This issue will be automatically resolved in the next backup schedule. | |
BGDRAP607 | Backup | Temporary error | Google returned error | GDrive | Backup failed temporarily. Google API server has responded with an error message when backing up the file. This issue will be automatically resolved in the next backup schedule. | |
BGMAIF948 | Backup | Needs attention | Mail Service Disabled | GMail | Backup stopped. Service disabled by G Suite admin. | <a href='https://support.google.com/a/answer/57919' target='_blank' class='color_blue'>Click here</a> for instructions on how to resolve this issue. |
BGMAIF909 | Backup | Needs attention | SysCloud account storage limit reached | GMail | Backup stopped. You have consumed the backup storage quota allowed for your subscription plan. | <a href='https://help.syscloud.com/buy-more-storage' target='_blank' class='color_blue'>Click here</a> to purchase additional storage. </br> Free up archive storage space by <a href='ManageUsers.aspx#Users' class='color_blue'>removing users</a>. |
BGMAIF908 | Backup | Needs attention | SysCloud user storage limit reached | GMail | Backup stopped. The user has consumed the allocated backup storage quota. | <a class='color_blue' href='ManageUsers.aspx#Users'>Click here</a> to update the storage quota in the backup settings page. |
BGMAIF907 | Backup | Needs attention | User access error | GMail | Backup stopped. It appears SysCloud no longer has access to your account or the SysCloud Application data grant access has been revoked. | <a href='https://help.syscloud.com/syscloud-application-unable-to-access-g-suite' target='_blank' class='color_blue'>Click here</a> for instructions on how to resolve this issue. |
BGMAIF906 | Backup | Needs attention | Application access error | GMail | Backup stopped. It appears SysCloud no longer has access to your G Suite account or the SysCloud Application was deleted. | <a href='https://help.syscloud.com/syscloud-application-unable-to-access-g-suite' target='_blank' class='color_blue'>Click here</a> for instructions on how to resolve this issue. |
BGMAIF903 | Backup | Needs attention | User suspended in G Suite | GMail | Backup stopped as the user was suspended in your G Suite account. | If the user was active in any of the previous backup schedules, data may be available for restore and export. </br> Instructions to activate a suspended user can be found <a href='https://support.google.com/domains/answer/7687418?hl=en' target='_blank' class='color_blue'>here</a>. </br> To learn more about this error <a href='https://help.syscloud.com/google-api-limitation-error' target='_blank' class='color_blue'>click here</a>. |
BGMAIF905 | Backup | Permanent error | User configured as alias in G Suite | GMail | Backup stopped as the user was configured as alias in your G Suite account. | Backup archives stored before the user was configured as alias may be available for restore. </br> If the user was configured as alias, the new email address will be considered as the new user and backup may commence as per the backup settings and available licenses. Please review the status of the backup for the user associated with the new email address in the <a class='color_blue' href='ManageUsers.aspx#Users'>Manage Users</a> page. |
BGMAIF904 | Backup | Permanent error | User Deleted in G Suite | GMail | Backup stopped as the user was deleted in your G Suite account. | Until this user is restored back in G Suite account, backup will be stopped. We will keep all your previous backup archives for restore. If you have any idea to restore the user in G Suite, please follow the steps to restore a user(<a href=' https://support.google.com/a/answer/1397578?hl=en' target='_blank' class='color_blue'>To learn more</a>). |
BGMAAP615 | Backup | Temporary error | Google API limit exceeds | GMail | Backup has stopped temporarily due to Google API limits. This issue will be automatically resolved in the next backup schedule. | <a href='https://help.syscloud.com/unable-to-backup-data-due-to-google-api-usage-limit' target='_blank' class='color_blue'>Click here</a> to learn more about G Suite API limits. |