What are the admin roles offered by SysCloud and what is the difference between the roles?

SysCloud offers two distinct admin roles to help organizations manage their SaaS backup operations with the appropriate level of control:

Super Administrator: Has full access to all settings, modules, and features within the SysCloud Backup Application.

Backup Administrator: Has access limited to backup management and related modules, without billing or deletion privileges.

These roles allow organizations to enforce role-based access control and ensure that only authorized users have access to sensitive actions like billing, audit management, and permanent deletions.

Below is a summary of the permissions available for both administrators:

Permissions	Super Admin	Backup Admin
Backup Management	✅ Create/edit jobs ✅ Manage errors/limitations	✅ Create/edit jobs ✅ Manage errors/limitations
Restore Operations	✅ Overwrite restore ✅ Custom folder ✅ Other accounts ✅ Manage errors	✅ Overwrite restore ✅ Custom folder ✅ Other accounts ✅ Manage errors
Export Operations	✅ Export user data ✅ Manage export errors	✅ Export user data ✅ Manage export errors
User Data & Archives	✅ Access archives ✅ Preview email content	✅ Access archives ✅ Preview email content
eDiscovery	✅ Advanced global search ✅ Legal holds (place/release)	✅ Metadata & keyword search ✅ Legal holds (place/release)
Ransomware Recovery	✅ Safe snapshot restore ✅ Transfer ownership ✅ Remove sharing ✅ Manage alerts	✅ Safe snapshot restore ✅ Transfer ownership ✅ Remove sharing ✅ Manage alerts
Security & Compliance	✅ Transfer ownership ✅ Remove sharing ✅ Manage alerts	✅ Transfer ownership ✅ Remove sharing ✅ Manage alerts
Audit Logs	✅ Full access to all logs	✅ View backup-related logs only
Data Change Insights	✅ Compare snapshots ✅ Mark anomalies	✅ Compare snapshots ✅ Mark anomalies
Archiving	✅ Approve flagged items ✅ On-demand archiving	✅ Approve and archive items flagged by policies
Billing Management	✅ Manage subscriptions ✅ View invoices ✅ Payment methods	❌ Not accessible
Delete Permissions	✅ Delete backed-up entities and specific items	❌ Not accessible

Summary of Differences

Super Administrator can do everything, including managing other admin roles and self-service options.

Backup Administrator can perform most tasks related to backup jobs, restoration, and exports but cannot manage other admin roles or self-service options.