![Untitled design (1)-Aug-01-2022-12-37-27-80-PM.png]](https://help.syscloud.com/hs-fs/hubfs/Untitled%20design%20(1)-Aug-01-2022-12-37-27-80-PM.png?height=40&name=Untitled%20design%20(1)-Aug-01-2022-12-37-27-80-PM.png){kind=small}
You might encounter the error message “File not found in S3” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.
This is a permanent error.
Error Message: File not found in SysCloud archives
This is a permanent error associated with the loss of files in the SysCloud AWS S3 archives. Please submit a support ticket.