How to solve an error in the SysCloud backup application for Slack?

Error Code 

Error Event 

Error Description 

Temporary error 

API limit exceeded 

The backup has stopped temporarily due to Slack API limits. 

This issue will be automatically resolved in the next backup schedule. 

Temporary error 

API limit exceeded 

Restore has stopped temporarily due to Slack API limits.  

This issue will be automatically resolved in the next restore schedule. 

Permanent error 

File not found 

Restore has stopped permanently since the requested file is not found in the archives. 

Please contact SysCloud support. 

BSLALIF662 

user_not_found: User deleted on Slack 

Backup stopped as the user was deleted in your Slack workspace. 

Instructions to restore a user can be found here https://slack.com/intl/en-in/help/articles/360002061747-Reactivate-a-member%E2%80%99s-account

user_not_found: User deleted on Slack 

Restore stopped as the user was deleted in your Slack workspace. 

plan_upgrade_required: Slack subscription upgrade required 

Backup stopped as Slack subscription has been downgraded. 

Instructions to upgrade a Slack subscription can be found here https://slack.com/intl/en-in/help/articles/218395808-Upgrade-or-downgrade-a-paid-subscription 

plan_upgrade_required: Slack subscription upgrade required 

Restore stopped as Slack subscription has been downgraded. 

Instructions to upgrade a Slack subscription can be found here https://slack.com/intl/en-in/help/articles/218395808-Upgrade-or-downgrade-a-paid-subscription 

unknown_type: Files of unknown types cannot be backed up nor restored 

Due to Slack API limitations, files of unknown types cannot be backed up or restored. 

Supported file types on Slack can be found here https://slack.com/intl/en-in/help/articles/1500002249342-Restricted-file-types-in-Slack-Connect 

unknown_type: Files of unknown types cannot be backed up nor restored 

Due to Slack API limitations, files of unknown types cannot be backed up or restored. 

Supported file types on Slack can be found here https://slack.com/intl/en-in/help/articles/1500002249342-Restricted-file-types-in-Slack-Connect 

method_not_supported_for_channel_type: Cannot perform selected action (backup/restore) for selected channel type 

Due to Slack API limitation, the backup stopped as the Slack channel has been converted from a public channel to a private channel. 

Please export the channel threads and import them manually. 

RSLALAP624 

Restore 

method_not_supported_for_channel_type: Cannot perform selected action (backup/restore) for selected channel type 

Due to Slack API limitation, restore stopped as the Slack channel has been converted from a public channel to a private channel. 

Please export the channel threads and import them manually. 

channel_not_found: Channel no longer available 

Backup stopped as the selected channel is no longer available. 

Please export the channel threads and import them manually. 

channel_not_found: Channel no longer available 

Restore stopped as the selected channel is no longer available. 

Please export the channel threads and import them manually. 

not_in_channel: Bot deleted from Slack channel 

Backup stopped as the bot has been removed from the private channel. 

Instructions on adding a bot to a channel can be found here - https://api.slack.com/bot-users 

not_in_channel: Bot deleted from Slack channel 

The backup stopped as the bot has been removed from the private channel. 

Instructions on adding a bot to a channel can be found here - https://api.slack.com/bot-users 

msg_too_long: Message cannot be restored as it is too long 

Due to Slack API limitations, restore stopped as Slack does not allow the restoration of messages longer than 100,000 characters. 

Please export the message, paste the contents into a file, and reupload them to your workspace. 

too_many_attachments: Message cannot be restored as it has too many attachments 

Due to Slack API limitations, restore of the message has permanently failed because it has more than 100 attachments 

Please export the message, and reupload them as a zip folder. 

SysCloud Account Storage Limit Reached 

Backup stopped. You have consumed the backup storage quota allowed for your subscription plan. 

BOCAIF908 

SysCloud User Storage Limit Reached 

Backup stopped. The user has consumed the allocated backup storage quota. 

<a class='color_blue' href='ManageUsers.aspx#Users'>Click here</a> to update the storage quota in the backup settings page. 

BOCOIF909 

SysCloud Account Storage Limit Reached 

Backup stopped. You have consumed the backup storage quota allowed for your subscription plan. 

BOCOIF908 

SysCloud User Storage Limit Reached 

Backup stopped. The user has consumed the allocated backup storage quota. 

<a class='color_blue' href='ManageUsers.aspx#Users'>Click here</a> to update the storage quota in the backup settings page. 

BOODIF909 

SysCloud Account Storage Limit Reached 

Backup stopped. You have consumed the backup storage quota allowed for your subscription plan. 

SysCloud User Storage Limit Reached 

Backup stopped. The user has consumed the allocated backup storage quota. 

<a class='color_blue' href='ManageUsers.aspx#Users'>Click here</a> to update the storage quota in the backup settings page. 

SysCloud Account Storage Limit Reached 

Backup stopped. You have consumed the backup storage quota allowed for your subscription plan. 

SysCloud User Storage Limit Reached 

Backup stopped. The user has consumed the allocated backup storage quota. 

<a class='color_blue' href='ManageUsers.aspx#Users'>Click here</a> to update the storage quota in the backup settings page. 

SysCloud Account Storage Limit Reached 

Backup stopped. You have consumed the backup storage quota allowed for your subscription plan. 

SysCloud User Storage Limit Reached 

Backup stopped. The user has consumed the allocated backup storage quota. 

<a class='color_blue' href='ManageUsers.aspx#Users'>Click here</a> to update the storage quota in the backup settings page.