--- title: "Resolve Google Admin Console restore error: 2-Step Verification Policy Conflict" description: "Resolve error AP1039: 2-Step Verification Policy Conflict" --- [Skip to content](https://help.syscloud.com/resolve-error-2-step-verification-policy-conflict#main-content) English Show submenu for translations [Create Ticket](https://help.syscloud.com/kb-tickets/new?hsLang=en) ![Untitled design (1)-Aug-01-2022-12-37-27-80-PM.png\]](https://help.syscloud.com/hs-fs/hubfs/Untitled%20design%20(1)-Aug-01-2022-12-37-27-80-PM.png?height=40&name=Untitled%20design%20(1)-Aug-01-2022-12-37-27-80-PM.png) - [Help Center](https://help.syscloud.com/) - [Go to SysCloud](https://www.syscloud.com/) Open main navigation Close main navigation - [Help Center](https://help.syscloud.com/) - [Go to SysCloud](https://www.syscloud.com/) - English Show submenu for translations - [Create Ticket](https://help.syscloud.com/kb-tickets/new) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.syscloud.com/?hsLang=en) 2. [Google Admin Console](https://help.syscloud.com/google-admin-console?hsLang=en) 3. [Errors](https://help.syscloud.com/google-admin-console?hsLang=en#errors) # Resolve Google Admin Console restore error: 2-Step Verification Policy Conflict ## The user's 2-Step Verification setting could not be restored because it conflicts with the destination Google Workspace account's enforcement policy. ***Applies to:** Users* **What this error means** The backup says 2-Step Verification was disabled for the user, but the destination organization requires it. **Why this error occurs** The backed-up user had 2-Step Verification turned off. The restore sends that setting to a destination where 2-Step Verification is enforced for the user's organizational unit or group, so Google rejects that one attribute. The user account itself is restored normally.  **Resolution** Choose one of the following options. *Option 1: Keep the destination's security policy (recommended)* No action is required. The user account is restored and remains protected by your organization's 2-Step Verification policy. The user is prompted to enroll when they next sign in. Choose this unless you have a specific reason to turn 2-Step Verification off for this user. *Option 2: Restore the backed-up setting* This turns off 2-Step Verification for the user, which lowers the protection on that account. You need to be signed in as a super administrator. 1. In the Google Admin console, go to **Menu \> Security \> Authentication \> 2-Step Verification**. ![](https://help.syscloud.com/hs-fs/hubfs/image-png-Sep-23-2026-11-51-47-7171-AM.png?width=1589&height=757&name=image-png-Sep-23-2026-11-51-47-7171-AM.png) 2. Select the organizational unit that contains the user and turn enforcement off for it. If the user is also covered by a configuration group with its own 2-Step Verification setting, turn enforcement off there too, because a group's setting overrides the organizational unit's. ![](https://help.syscloud.com/hs-fs/hubfs/image-png-Sep-23-2026-11-52-45-9563-AM.png?width=1569&height=802&name=image-png-Sep-23-2026-11-52-45-9563-AM.png) 3. Save, then initiate the restore again for the affected user. 4. Turn enforcement back on for that organizational unit and any group you changed. ***Note:** Turning enforcement off applies to every user in that organizational unit or group, not just the restored user, for as long as it is off. To limit the exposure, you can instead move the restored user temporarily into an organizational unit that does not enforce 2-Step Verification, run the restore, and move them back. Another option is the **new user enrollment period** setting on the same page, which gives newly created users a grace period to enroll without removing enforcement for anyone else.*  **Verify the resolution** Confirm that the user account exists in **Directory \> Users**. Then confirm the user's 2-Step Verification state matches the option you chose: enrolled or prompted to enroll under Option 1, or turned off under Option 2. If you changed enforcement, confirm it is back on for the affected organizational unit and group.  **If the error continues** Confirm that enforcement was turned off for the organizational unit *and* any configuration group that applies to the user, and that the change was saved before you initiated the restore. 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