--- title: Resolve Microsoft Entra restore error 'Access permission denied' description: Resolve error 'Access permission denied' --- [Skip to content](https://help.syscloud.com/resolve-error-access-permission-denied#main-content) English Show submenu for translations [Create Ticket](https://help.syscloud.com/kb-tickets/new?hsLang=en) ![Untitled design (1)-Aug-01-2022-12-37-27-80-PM.png\]](https://help.syscloud.com/hs-fs/hubfs/Untitled%20design%20(1)-Aug-01-2022-12-37-27-80-PM.png?height=40&name=Untitled%20design%20(1)-Aug-01-2022-12-37-27-80-PM.png) - [Help Center](https://help.syscloud.com/) - [Go to SysCloud](https://www.syscloud.com/) Open main navigation Close main navigation - [Help Center](https://help.syscloud.com/) - [Go to SysCloud](https://www.syscloud.com/) - English Show submenu for translations - [Create Ticket](https://help.syscloud.com/kb-tickets/new) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.syscloud.com/?hsLang=en) 2. [Microsoft Entra](https://help.syscloud.com/microsoft-entra?hsLang=en) 3. [Errors](https://help.syscloud.com/microsoft-entra?hsLang=en#errors) # Resolve Microsoft Entra restore error 'Access permission denied' ## Microsoft denied the restore because the SysCloud application lacks a required Microsoft Graph permission or the operation is protected by an additional authentication requirement. ***Applies to:** Microsoft Entra restore operations*  **When this error appears** - A restore operation returns Authorization\_RequestDenied. - The required application permission is missing or does not have admin consent. - Alternatively, the destination organization uses Protected Actions for the affected permission.  **Why this error occurs** Microsoft checks both application permissions and organization-level security controls. Admin consent authorizes Microsoft Graph application permissions. Protected Actions can additionally require an authentication context that an automated app-only request cannot satisfy.  **Before you begin** - Identify the object type and operation that failed. - Have a Microsoft Entra administrator review the SysCloud application’s permissions and Protected Actions configuration.  **Resolution** 1\. Open the Microsoft Entra admin center. ![](https://help.syscloud.com/hs-fs/hubfs/image-png-Aug-20-2026-08-28-06-5381-AM.png?width=670&height=324&name=image-png-Aug-20-2026-08-28-06-5381-AM.png) 2\. Go to Global Secure Access\> Applications \> Enterprise applications and select the SysCloud application. ![](https://help.syscloud.com/hs-fs/hubfs/image-png-Aug-20-2026-08-29-49-5437-AM.png?width=670&height=321&name=image-png-Aug-20-2026-08-29-49-5437-AM.png) 3\. Review its granted Microsoft Graph permissions and confirm that all permissions required for the restore have administrator consent. 4\. Go to Identity \> Roles & admins \> Protected actions. ![](https://help.syscloud.com/hs-fs/hubfs/image-png-Aug-20-2026-08-31-24-1214-AM.png?width=670&height=325&name=image-png-Aug-20-2026-08-31-24-1214-AM.png) 5\. Check whether the failing operation’s permission is protected. ![](https://help.syscloud.com/hs-fs/hubfs/image-png-Aug-20-2026-08-32-29-3795-AM.png?width=670&height=236&name=image-png-Aug-20-2026-08-32-29-3795-AM.png) 6\. If approved, temporarily remove the relevant Protected Action for the restore window. 7\. 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