---
title: "Resolve Google Admin Console restore error: Chrome License Required"
description: Help Center
---

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# Resolve Google Admin Console restore error: Chrome License Required

## The Chrome policy restore failed because the policy is not supported by the destination account's current Chrome license.

**Applies to:** Chrome user, device, kiosk, managed-guest and network policies (per org unit and per group), Chrome printers, print servers and ChromeOS devices

 **What this error means**

The policy belongs to a paid Chrome edition that the destination account does not have.

 **Why this error occurs**

Chrome policy settings are gated by the customer's Chrome licensing. A policy captured on a source with Chrome Enterprise Upgrade cannot be applied to a destination without it - the schema name is valid, the destination is simply not licensed for it. Only the affected policy fails; the rest of the Chrome restore is unaffected.

 **Resolution**

1. Confirm that the destination account has Chrome Enterprise Upgrade.
2. Provision the upgrade if the backed-up policy must be restored.
3. Retry the affected Chrome policies.
4. If the license will not be added, configure the closest supported policy manually under Admin console \> Devices \> Chrome \> Settings

 **Verify the resolution**

Confirm that the affected chrome user, device, kiosk, managed-guest and network policies (per org unit and per group), chrome printers, print servers and chromeos devices appears with the expected configuration in Google Admin console and that the retried operation completes without the same error.

 **If the error continues**

Confirm that the listed prerequisite or configuration change applies to the correct destination account. If the error continues, [contact SysCloud Support](https://help.syscloud.com/kb-tickets/new?hsLang=en) with the error code, job ID, affected object, raw Google message, and failure time.

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