--- title: "Resolve Google Admin Console restore error: Email Domain Not Verified" description: "Resolve error AP1027: Email Domain Not Verified" --- [Skip to content](https://help.syscloud.com/resolve-error-email-domain-not-verified#main-content) English Show submenu for translations [Create Ticket](https://help.syscloud.com/kb-tickets/new?hsLang=en) ![Untitled design (1)-Aug-01-2022-12-37-27-80-PM.png\]](https://help.syscloud.com/hs-fs/hubfs/Untitled%20design%20(1)-Aug-01-2022-12-37-27-80-PM.png?height=40&name=Untitled%20design%20(1)-Aug-01-2022-12-37-27-80-PM.png) - [Help Center](https://help.syscloud.com/) - [Go to SysCloud](https://www.syscloud.com/) Open main navigation Close main navigation - [Help Center](https://help.syscloud.com/) - [Go to SysCloud](https://www.syscloud.com/) - English Show submenu for translations - [Create Ticket](https://help.syscloud.com/kb-tickets/new) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.syscloud.com/?hsLang=en) 2. [Google Admin Console](https://help.syscloud.com/google-admin-console?hsLang=en) 3. [Errors](https://help.syscloud.com/google-admin-console?hsLang=en#errors) # Resolve Google Admin Console restore error: Email Domain Not Verified ## The restore failed because the email domain is not added and verified in the destination Google Workspace account. ***Applies to:** Users, groups, user aliases, group aliases, domains, domain aliases*  **What this error means** Google will not create an address that uses an unverified domain.  **Why this error occurs** Google only creates addresses on domains that the account has added and verified as its own. This commonly happens when you restore into a different account from the one the backup was taken on, because the destination does not own the source account's domain. SysCloud cannot verify a domain for you, since verification requires a DNS record that only the domain owner can publish.   **Resolution** Choose one of the following options. *Option 1: Add and verify the domain in the destination account* You need the Domain settings privilege for these steps. 1. In the Google Admin console, go to **Menu \> Account \> Domains \> Manage domains**. ![](https://help.syscloud.com/hs-fs/hubfs/image-png-Sep-23-2026-11-28-45-8229-AM.png?width=670&height=321&name=image-png-Sep-23-2026-11-28-45-8229-AM.png) 2. Click **Add a domain**. ![](https://help.syscloud.com/hs-fs/hubfs/image-png-Sep-23-2026-11-29-43-4322-AM.png?width=670&height=315&name=image-png-Sep-23-2026-11-29-43-4322-AM.png) 3. Enter the domain used by the affected address and select **Secondary domain**. A secondary domain lets you create separate user accounts and groups on that domain, which is what a restore needs. Choose **User alias domain** only if you want existing users to receive mail at a second address instead. ![](https://help.syscloud.com/hs-fs/hubfs/image-png-Sep-23-2026-11-30-26-0007-AM.png?width=1557&height=756&name=image-png-Sep-23-2026-11-30-26-0007-AM.png) 4. Follow Google's instructions to verify that you own the domain by publishing the DNS record it gives you. Verification finishes once Google can read that record. 5. Once the domain shows as verified in **Manage domains**, initiate the restore again. ***Note:** If this domain was removed from a Google account recently, you may need to wait up to 24 hours before you can add it again.*   *Option 2: Restore to a domain the destination account already owns* If you do not plan to add the original domain, restore the affected objects using a domain that is already verified in the destination account. The restored addresses will use the new domain instead of the original one. **Verify the resolution** In the Google Admin console, go to **Account \> Domains \> Manage domains** and confirm the domain shows as verified. Then confirm that the restored users, groups, or aliases appear in **Directory \> Users** or **Directory \> Groups** with the expected addresses, and that the restore finishes without error AP1027.   **If the error continues** Confirm that the listed prerequisite or configuration change applies to the correct destination account. 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