---
title: Google Admin Console Temporary Restore Limitations
description: "Resolve error AP981: Google API Temporarily Unavailable"
---

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1. [Help Center](https://help.syscloud.com/?hsLang=en)
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# Google Admin Console Temporary Restore Limitations

## The temporary limitations are caused by Google Service Errors and Request Limits

***Applies to:** Google Admin Console restores (users, groups, group members, aliases, org units and other directory objects)*

When you restore Google Admin Console data, SysCloud sends requests to Google's Admin SDK APIs to recreate users, groups, group members, aliases, org units and other directory objects. Occasionally Google responds with a temporary error or limits how many requests it accepts. These conditions do not mean anything is wrong with your Google Admin Console configuration, your SysCloud account or the backup being restored. Most clear within a few minutes, and SysCloud retries request-limit errors automatically.

### Error codes covered

| Error | Category | What it means |
| --- | --- | --- |
| Google Internal Error | Google service error | Google hit a temporary internal error while processing the restore request. Observed most often when restoring org units. |
| Google Server Error | Google service error | Google returned a temporary server error with no further detail. |
| Google API Temporarily Unavailable | Google service error | The Google Admin SDK API needed for the restore was temporarily unavailable. |
| Google Service Unavailable | Google service error | The Google service was unavailable when SysCloud sent the restore request. |
| User Request Limit Reached | Request limit | Too many requests were sent through the administrator account connected to SysCloud in a short period. Most common when restoring group members and aliases. |
| Project Request Limit Reached | Request limit | The request quota for the Google Cloud project used by the SysCloud connection has been reached. |
| Google API Quota Exceeded | Request limit | A usage quota for the Google Admin SDK API has been reached. |

### Google service errors:

#### Why these errors occur

Google's service did not complete the restore request, either because of an internal error or because the service was temporarily unavailable. This is a fault on Google's side, not in your Google Admin Console configuration or in the restore. It is usually short-lived, and the same request often succeeds a few minutes later.

#### Resolution

1. Wait a few minutes before doing anything. These errors usually clear on their own.
2. Check the [Google Workspace Status Dashboard](https://www.google.com/appsstatus/dashboard/) for a reported incident affecting the Admin console. If one is open, wait for Google to resolve it.
3. Initiate the restore again for the failed objects.
4. Avoid running several large Google Admin Console restores at the same time while the problem continues.

#### Verify the resolution:

Confirm that the affected objects restore successfully when you run the restore again, and that they appear as expected in the Google Admin Console.

### Request limit and quota errors:

#### Why these errors occur

Google limits how many Admin SDK requests can be made within a given period. Restoring group members and aliases uses one request per object, so large group and alias restores are the most likely to reach these limits. The limits apply at different levels:

- **Per administrator:** requests made through the administrator account connected to SysCloud.
- **Per Google Cloud project:** requests made through the Google Cloud project used by the connection. This quota is shared by all backups and restores running at the same time.
- **Per API:** the usage quota for the Google Admin SDK API.

Some of Google's limits apply to the whole Google Workspace account rather than to one administrator or project. SysCloud pauses and retries automatically in all three cases.

#### Resolution

1. No action is normally required. SysCloud pauses and retries the affected objects on its own.
2. Avoid starting other large operations while the restore is running. Any other tool, script or directory sync (such as Google Cloud Directory Sync) signed in as the same administrator draws on the same limits.
3. If the delay does not clear on its own, initiate the restore again for the affected objects once the current job has finished.
4. For Request Limits only: 
     - If you connected SysCloud using your own OAuth client, you can review and request a higher quota in your Google Cloud console under **APIs & Services \> Admin SDK API \> Quotas**. Some of Google's concurrent-request limits apply to the whole Google Workspace account and cannot be increased.
     - If you use SysCloud's standard connection, the project is managed by SysCloud and the quota cannot be changed from your side. [Contact SysCloud Support](https://help.syscloud.com/kb-tickets/new?hsLang=en) if the delay persists.

#### Verify the resolution

Confirm that processing resumes and the affected objects complete successfully after the retry or waiting period.

### If the error continues

If the same objects fail repeatedly for more than 30 minutes, [contact SysCloud Support](https://help.syscloud.com/kb-tickets/new?hsLang=en) with the error, job ID, affected objects and timestamps of the failures.

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