--- title: "Resolve Google Admin Console restore error: Google Connection Invalid" description: "Resolve error IN009 / IF971: Google Connection Invalid" --- [Skip to content](https://help.syscloud.com/resolve-error-google-connection-invalid#main-content) English Show submenu for translations [Create Ticket](https://help.syscloud.com/kb-tickets/new?hsLang=en) ![Untitled design (1)-Aug-01-2022-12-37-27-80-PM.png\]](https://help.syscloud.com/hs-fs/hubfs/Untitled%20design%20(1)-Aug-01-2022-12-37-27-80-PM.png?height=40&name=Untitled%20design%20(1)-Aug-01-2022-12-37-27-80-PM.png) - [Help Center](https://help.syscloud.com/) - [Go to SysCloud](https://www.syscloud.com/) Open main navigation Close main navigation - [Help Center](https://help.syscloud.com/) - [Go to SysCloud](https://www.syscloud.com/) - English Show submenu for translations - [Create Ticket](https://help.syscloud.com/kb-tickets/new) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.syscloud.com/?hsLang=en) 2. [Google Admin Console](https://help.syscloud.com/google-admin-console?hsLang=en) 3. [Errors](https://help.syscloud.com/google-admin-console?hsLang=en#errors) # Resolve Google Admin Console restore error: Google Connection Invalid ## The operation failed because the stored Google authorization token is no longer valid. ***Applies to:** Any affected Google Admin Console object*  **What this error means** The authorization SysCloud holds for your Google Admin Console has stopped working.  **Why this error occurs** Google can invalidate an existing authorization for several reasons: the connected administrator account was deleted or suspended, that administrator changed their password, or SysCloud's access was revoked in Google. Until the connection is authorized again, SysCloud cannot reach your Google Admin Console.   **Resolution** **Before reconnecting, check these two things.** If either applies, a straight reconnect will not hold. 1. **Is the connected administrator still active?** In the Google Admin console, go to **Menu \> Directory \> Users** and confirm the account is neither suspended nor deleted. If it is, reconnect using a different super administrator account instead. ![](https://help.syscloud.com/hs-fs/hubfs/image-png-Sep-24-2026-08-50-26-6484-AM.png?width=1600&height=755&name=image-png-Sep-24-2026-08-50-26-6484-AM.png) 2. **Is SysCloud blocked in your app access settings?** Go to **Menu \> Security \> Access and data control \> API controls** and check SysCloud's access state. If it is set to **Blocked**, Google revokes its tokens, and any new connection will be revoked too. Set it to **Trusted** before reconnecting. This requires the Service Settings privilege. ![](https://help.syscloud.com/hs-fs/hubfs/image-png-Sep-24-2026-08-52-02-4474-AM.png?width=1584&height=746&name=image-png-Sep-24-2026-08-52-02-4474-AM.png) Then reconnect: 1. In SysCloud, reconnect the Google Admin Console cloud. 2. Sign in with a super administrator account and complete Google's sign-in and consent prompts, approving the full permission list. 3. Initiate the restore again.  **Verify the resolution** Confirm the Google Admin Console cloud shows as connected in SysCloud, then run the operation that failed.  **If the error continues** If the connection fails again soon after reconnecting, check whether app access for SysCloud was changed in Security \> Access and data control \> API controls, and whether the administrator account is still active. 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