---
title: "Resolve Google Admin Console restore error: License User Not Found"
description: "Resolve error AP1038: License User Not Found"
---

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# Resolve Google Admin Console restore error: License User Not Found

## The license restore failed because the user account associated with the license does not exist in the destination account.

***Applies to:** Licences*

 **What this error means**

A license cannot be assigned until the user account exists.

 **Why this error occurs**

Google could not find the user the license belongs to in the destination account. In practice this means the account was deleted after the backup was taken, or it has not been restored yet. A license cannot exist on its own; it needs an account to hold it. 

 **Resolution**

1. In the Google Admin console, go to **Menu \> Directory \> Users** and search for the affected user.  
   ![](https://help.syscloud.com/hs-fs/hubfs/image-png-Sep-24-2026-07-35-27-6147-AM.png?width=1597&height=752&name=image-png-Sep-24-2026-07-35-27-6147-AM.png)
2. If the user is not listed, check **Directory \> Users \> More options \> Recently deleted users**. Google keeps a deleted account there for 20 days.  
   ![](https://help.syscloud.com/hs-fs/hubfs/image-png-Sep-24-2026-07-36-58-0889-AM.png?width=1577&height=762&name=image-png-Sep-24-2026-07-36-58-0889-AM.png)
3. Restore the user, then assign the license: 
     - **If the user appears in the recently deleted list:** restore them there. You need a free license seat for their previous service, or the restore is blocked. Requires super administrator.
     - **If the 20 days have passed:** the account cannot be undeleted. Recreate it from your SysCloud snapshot instead. See error IN046 for that path.
     - **If the user was intentionally deleted:** no action is required. The license row stays failed because there is nobody to assign the license to.
4. Allow time for the restored account to become fully available. This usually takes up to 24 hours, and in rare cases up to 5 days.
5. Initiate the restore again for the license.

 **Verify the resolution**

Confirm the user appears in **Directory \> Users**, then open **Directory \> Users \> \[user\] \> Licenses** and confirm the expected license is assigned. Confirm the restore finishes without error AP1038. 

 **If the error continues**

Confirm the user exists in the same destination account used for the restore, and that enough time has passed since the account was restored. If the error continues, [contact SysCloud Support](https://help.syscloud.com/kb-tickets/new?hsLang=en) with the error code, job ID, affected user, raw Google error message, and time of failure. 

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