--- title: "Resolve Google Admin Console restore error: User Recovery Period Expired" description: "Resolve error IN046: User Recovery Period Expired" --- [Skip to content](https://help.syscloud.com/resolve-error-user-recovery-period-expired#main-content) English Show submenu for translations [Create Ticket](https://help.syscloud.com/kb-tickets/new?hsLang=en) ![Untitled design (1)-Aug-01-2022-12-37-27-80-PM.png\]](https://help.syscloud.com/hs-fs/hubfs/Untitled%20design%20(1)-Aug-01-2022-12-37-27-80-PM.png?height=40&name=Untitled%20design%20(1)-Aug-01-2022-12-37-27-80-PM.png) - [Help Center](https://help.syscloud.com/) - [Go to SysCloud](https://www.syscloud.com/) Open main navigation Close main navigation - [Help Center](https://help.syscloud.com/) - [Go to SysCloud](https://www.syscloud.com/) - English Show submenu for translations - [Create Ticket](https://help.syscloud.com/kb-tickets/new) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.syscloud.com/?hsLang=en) 2. [Google Admin Console](https://help.syscloud.com/google-admin-console?hsLang=en) 3. [Errors](https://help.syscloud.com/google-admin-console?hsLang=en#errors) # Resolve Google Admin Console restore error: User Recovery Period Expired ## The deleted-user restore failed because the account is past Google's 20-day recovery period and cannot be undeleted. ***Applies to:** Users*  **What this error means** Google permanently removed the deleted account, but SysCloud can recreate it as a new account with a new ID.  **Why this error occurs** When an account is deleted, Google keeps it in the recently deleted users list for 20 days, and SysCloud restores it from there. After 20 days Google permanently removes the account, so it can no longer be undeleted. The account is gone from Google's side, not from your backup. You will also see this when the user was deleted between the backup and the restore and that 20-day window has since passed.  **Resolution** 1. Confirm the account is genuinely past the recovery period. In the Google Admin console, go to **Menu \> Directory \> Users \> More options \> Recently deleted users**. If the account is not listed there, Google has removed it permanently. ![](https://help.syscloud.com/hs-fs/hubfs/image-png-Sep-24-2026-07-41-18-0507-AM.png?width=1577&height=766&name=image-png-Sep-24-2026-07-41-18-0507-AM.png) 2. Check that the original email address is still free in **Directory \> Users**. If another user, group, or alias has taken it since the deletion, the new account cannot use it. See error AP1028. ![](https://help.syscloud.com/hs-fs/hubfs/image-png-Sep-24-2026-07-42-12-1059-AM.png?width=1550&height=697&name=image-png-Sep-24-2026-07-42-12-1059-AM.png) 3. Confirm you have a free license seat for the new account. If not, see error AP1023. 4. In SysCloud, start the restore again and choose to create a new user rather than undelete the original account. 5. Once the restore finishes, check the new account's memberships, licenses, and admin roles. **What the recreated account does and does not carry over** The new account is a new account in Google's eyes, with a new internal user ID. SysCloud restores what the backup holds — the user's profile, settings, and whatever mail and file data your plan backs up — into that new account. Anything Google held only on the deleted account is gone with it and cannot be recovered by SysCloud or by Google. If content was owned by the deleted user and not transferred to someone else before Google removed the account, it went with the account. Plan for that separately from this restore.  **Verify the resolution** Confirm the new account appears in **Directory \> Users** with the expected address and organizational unit. Then check its group memberships, licenses, and admin roles, and confirm the restore finishes without error IN046.  ![](https://help.syscloud.com/hs-fs/hubfs/image-png-Sep-24-2026-07-42-41-6129-AM.png?width=1550&height=697&name=image-png-Sep-24-2026-07-42-41-6129-AM.png)  **If the error continues** Confirm you selected the option to create a new user rather than undelete, and that the restore targets the correct destination account. 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