---
title: "Salesforce Backup: Permanent Limitations"
description: Learn what each permanent backup limitation message for Salesforce means in SysCloud, why it happens, and whether you need to do anything.
---

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# Salesforce Backup: Permanent Limitations

This article explains the permanent backup limitations you may see for Salesforce in SysCloud. It covers Salesforce objects, records and files. For each limitation you'll find what it means and what, if anything, you need to do.

### What is a permanent limitation?

A permanent limitation means SysCloud could not back up some of your data in this backup because of a condition in Salesforce that retrying straight away would not fix, for example the item was deleted or its type is not supported.

- The backup status shows **Completed**. Everything else in the backup is backed up as normal; only the affected object or record is skipped.
- Each section below says whether you need to do anything, and whether the data is backed up again later.
- A permanent limitation does not remove anything SysCloud has already backed up.

### How to use this article

1. In SysCloud, open the backup details and note the message shown for the affected object or record, and its backup status.
2. Find that message in the quick reference table below.
3. Read the matching section for what it means and what to do.

### Quick reference

| Limitation | Message shown in SysCloud | Backup status | Action |
| --- | --- | --- | --- |
| 1. Item deleted or no longer available | Item deleted | Completed | No action needed |
| 2. Query pagination limit reached | Query pagination limit reached | Completed | No action needed |

### Limitations in detail

#### 1. Item deleted or no longer available

**Message shown in SysCloud:**

- Item deleted

**Backup status:** Completed

**What happened**

Backup completed, but the affected item could not be backed up because it is no longer available in the Salesforce organization. Usually the item was deleted after the backup started, before SysCloud could copy it.

**What you can do**

No action is needed. The item no longer exists, so there is nothing left to back up. If it is restored later, it is backed up in the next backup like any new item.

#### 2. Query pagination limit reached

**Message shown in SysCloud:**

- Query pagination limit reached

**Backup status:** Completed

**What happened**

Backup completed, but some records of the affected Salesforce object could not be backed up. Salesforce returns large result sets in pages, and the query used to retrieve these records reached Salesforce's pagination limit.

**What you can do**

No action is needed. Records beyond the pagination limit cannot be retrieved with the current query and are not retried.

### Frequently asked questions

**Will SysCloud try to back up the data again?**

Not while the cause remains. Once the cause is fixed, for example a deleted item is restored, the data is backed up in the next scheduled backup.

**Does this mean my whole backup failed?**

No. Only the affected object or record was skipped. Everything else in the backup was backed up as normal.

**Is data I backed up earlier affected?**

No. A permanent limitation does not remove anything SysCloud has already backed up. Earlier backups remain available in SysCloud.

### Need more help?

Contact SysCloud Support and include:

- A screenshot of the message shown in SysCloud, or the exact message text
- The affected object or record
- The date and time of the backup

**Related article:** [Salesforce Backup: Temporary Limitations](https://help.syscloud.com/salesforce-backup-temporary-limitations?hsLang=en)

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