---
title: "Salesforce Backup: Temporary Limitations"
description: Learn what each temporary backup limitation message for Salesforce means in SysCloud and how SysCloud retries the affected data automatically.
---

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# Salesforce Backup: Temporary Limitations

This article explains the temporary backup limitations you may see for Salesforce in SysCloud. It covers Salesforce objects, records and files. Temporary limitations clear on their own, and in most cases you don't need to do anything.

### What is a temporary limitation?

A temporary limitation means some data was not backed up in one backup attempt because of a short-lived condition, such as a Salesforce request limit, a brief service outage or a network interruption.

- The backup status shows **Retry in progress** for the affected data.
- SysCloud retries the affected data automatically, usually in the next backup cycle.
- The rest of your backup continues as normal, and nothing already backed up is affected.

### How to use this article

1. In SysCloud, open the backup details and note the message shown for the affected object or record, and its backup status.
2. Find that message in the quick reference table below.
3. Read the matching section for what it means and what to do.

### Quick reference

| Limitation | Message shown in SysCloud | Backup status | Action |
| --- | --- | --- | --- |
| 1. API request limit reached | API request limit reached | Retry in progress | No action needed |
| 2. Temporary connection issue | Temporary connection issue | Retry in progress | No action needed |
| 3. Temporary operation conflict | Temporary operation conflict | Retry in progress | No action needed |

### Limitations in detail

#### 1. API request limit reached

**Message shown in SysCloud:**

- API request limit reached

**Backup status:** Retry in progress

**What happened**

Salesforce limits how many requests an app can make in a given period. The backup reached that limit, so some data was not backed up in this attempt. Salesforce's API request allowance is shared by all apps connected to your Salesforce organization, so other integrations also use it.

**What you can do**

No action is needed. SysCloud retries the affected data automatically in the next backup cycle.

#### 2. Temporary connection issue

**Message shown in SysCloud:**

- Temporary connection issue

**Backup status:** Retry in progress

**What happened**

A temporary network connection issue interrupted SysCloud's access to Salesforce during the backup attempt.

**What you can do**

No action is needed. SysCloud retries the affected data automatically in the next backup cycle.

#### 3. Temporary operation conflict

**Message shown in SysCloud:**

- Temporary operation conflict

**Backup status:** Retry in progress

**What happened**

Salesforce reported a temporary conflict while SysCloud was processing the affected data, for example because the data was being changed at the same time. The data was not backed up in this attempt.

**What you can do**

No action is needed. SysCloud retries the affected data automatically in the next backup cycle.

### Frequently asked questions

**Do I need to start a backup manually?**

No. SysCloud retries the affected data automatically.

**Was any data lost?**

No. The data is still in Salesforce. It wasn't copied in that attempt and is backed up when SysCloud retries. Nothing already backed up is affected.

**When should I contact support?**

If the same message keeps appearing for the same object or record over several backups in a row, contact SysCloud Support.

**Why does this happen more after I first connect an account?**

The first backup reads all of your data, which makes many more requests to Salesforce than later backups. Request limits are reached more often during that first backup.

### Need more help?

Contact SysCloud Support and include:

- A screenshot of the message shown in SysCloud, or the exact message text
- The affected object or record
- The date and time of the backup

**Related article:** [Salesforce Backup: Permanent Limitations](https://help.syscloud.com/salesforce-backup-permanent-limitations?hsLang=en)

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