---
title: "Slack Backup: Permanent Limitations"
description: Learn what each permanent backup limitation message for Slack means in SysCloud, why it happens, and whether you need to do anything.
---

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# Slack Backup: Permanent Limitations

This article explains the permanent backup limitations you may see for Slack in SysCloud. It covers Slack channels, messages, files and users. For each limitation you'll find what it means and what, if anything, you need to do.

### What is a permanent limitation?

A permanent limitation means SysCloud could not back up some of your data in this backup because of a condition in Slack that retrying straight away would not fix, for example the item was deleted or its type is not supported.

- The backup status shows **Completed**. Everything else in the backup is backed up as normal; only the affected channel, item or user is skipped.
- Each section below says whether you need to do anything, and whether the data is backed up again later.
- A permanent limitation does not remove anything SysCloud has already backed up.

### How to use this article

1. In SysCloud, open the backup details and note the message shown for the affected channel, item or user, and its backup status.
2. Find that message in the quick reference table below.
3. Read the matching section for what it means and what to do.

### Quick reference

| Limitation | Message shown in SysCloud | Backup status | Action |
| --- | --- | --- | --- |
| 1. Slack workspace unavailable | Workspace unavailable | Completed | Action may be needed |
| 2. Channel no longer available | Channel unavailable | Completed | No action needed |
| 3. Item deleted or no longer available | Item deleted | Completed | No action needed |
| 4. Slack user not found | User not found | Completed | No action needed |

### Limitations in detail

#### 1. Slack workspace unavailable

**Message shown in SysCloud:**

- Workspace unavailable

**Backup status:** Completed

**What happened**

Backup completed, but the affected Slack workspace could not be backed up because it has been deleted or its URL has changed.

**What you can do**

If the workspace was deleted on purpose, no action is needed. If it is still active but its URL changed, reconnect the workspace in SysCloud, then start an on-demand backup.

#### 2. Channel no longer available

**Message shown in SysCloud:**

- Channel unavailable

**Backup status:** Completed

**What happened**

Backup completed, but the selected channel could not be backed up because it is no longer available in the Slack workspace.

**What you can do**

No action is needed. The channel is no longer available in Slack, so it cannot be backed up or retried.

#### 3. Item deleted or no longer available

**Message shown in SysCloud:**

- Item deleted

**Backup status:** Completed

**What happened**

Backup completed, but the affected item could not be backed up because it is no longer available in the Slack workspace. Usually the item was deleted after the backup started, before SysCloud could copy it.

**What you can do**

No action is needed. The item no longer exists, so there is nothing left to back up. If it is restored later, it is backed up in the next backup like any new item.

#### 4. Slack user not found

**Message shown in SysCloud:**

- User not found

**Backup status:** Completed

**What happened**

Backup completed, but data linked to the affected Slack user could not be backed up because the user could not be found in the workspace connected to SysCloud.

**What you can do**

No action is needed. Data linked to this user is not retried.

### Frequently asked questions

**Will SysCloud try to back up the data again?**

Not while the cause remains. Once the cause is fixed, for example a deleted item is restored, the data is backed up in the next scheduled backup.

**Does this mean my whole backup failed?**

No. Only the affected channel, item or user was skipped. Everything else in the backup was backed up as normal.

**Is data I backed up earlier affected?**

No. A permanent limitation does not remove anything SysCloud has already backed up. Earlier backups remain available in SysCloud.

### Need more help?

Contact SysCloud Support and include:

- A screenshot of the message shown in SysCloud, or the exact message text
- The affected channel, item or user
- The date and time of the backup

**Related article:** [Slack Backup: Temporary Limitations](https://help.syscloud.com/slack-backup-temporary-limitations?hsLang=en)

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