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Backup Data Insights
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G Suite Backup & Restore – Admin FAQ
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G Suite Backup & Restore – End-User FAQ
Backup & Archive
Restore
Export
General
Office 365 Security & Compliance – End-User FAQ
Violations
Office 365 Backup & Restore – Admin FAQ
Backup & Archive
Restore
Manage Account
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Manage Users
Office 365 Backup & Restore – End-User FAQ
Backup & Archive
Restore
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Help Center
SysCloud Application
Backup & Restore
Onboarding
Adding/Removing Users and Teams
Selecting apps
Archives
Restore
Export
Reports
Settings
Admin Roles
G Suite
Gmail
Google Drive
Office 365
Free Trial Users
General
Error messages
Ransomware
K12 Security & Compliance
G Suite
Office 365
General
Google Drive Encryption
G Suite
SysCloud Application
General
Backup
error messages
cancellation
Backup Data Insights
G Suite Security & Compliance – End-User FAQ
General
Violations
G Suite Backup & Restore – Admin FAQ
Backup & Archive
Restore
Manage Account
Manage Domains
Manage Users
G Suite Backup & Restore – End-User FAQ
Backup & Archive
Restore
Export
General
Office 365 Security & Compliance – End-User FAQ
Violations
Office 365 Backup & Restore – Admin FAQ
Backup & Archive
Restore
Manage Account
Manage Domains
Manage Users
Office 365 Backup & Restore – End-User FAQ
Backup & Archive
Restore
Export
General
US Sales Tax FAQs
Billing and Payment: FAQs
General FAQs
Backup and Restore: Admin FAQs
Product Updates
SysCloud Application
How do I grant access to the SysCloud application for the new APIs added by Google?
How do I resolve SysCloud Application access errors?
How can I modify the limit on the number of daily email alerts from the SysCloud application?
Whitelist SysCloud App in G Suite Admin Console
How do I install the SysCloud Application for a G Suite domain?
How do I install the SysCloud application for an Office 365 domain?
How do I uninstall the SysCloud Application from Office 365?
How do I uninstall the SysCloud Application from G Suite?
Why am I asked to allow permission for the SysCloud Backup, DLP, Compliance, and encryption features?
General
What are the terms and conditions for using the coupon code BACKUP3M and BACKUP30YR?
How to install SysCloud if you are not a Microsoft Office 365 global administrator?
Why do you need domain administrator credentials to install the SysCloud application?
How to install SysCloud if you are not a G Suite domain administrator or super administrator?
How can I add an additional domain to my SysCloud account?
How do I assign Super Admin role to a user?
How do I refresh the dashboard on the SysCloud Backup Application?
SysCloud application is not listed in the installed apps page. What should I do?
Which apps or services are included in the SysCloud Backup Application?
What information should I provide to start a free trial for the SysCloud Backup Application?
Do you provide a system status site that shows the current status and past outages?
Do you offer two-factor authentication?
How do I grant export or cross-user restore access to an admin in the SysCloud Application?
What to do when the violation shown in a notification alert is not visible in the application?
How do I quarantine files through the SysCloud Application?
How can I get the violation notification emails to show the document name and other details like violation text?
How can I restrict end-users from accessing the SysCloud backup application?
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Backup
How does the auto-backup feature affect the backup process for users in a domain?
What are the features of SysCloud's Online backup tool?
How does the trial version of the SysCloud online backup service work?
What are the Google Applications that can be backed up using SysCloud?
What are the Office 365 Applications that can be backed up using SysCloud?
Where do you store my backed up data?
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error messages
You might encounter the error message “Unable to restore due to user not having impersonation permission” in the Backup Archives page/Dashboard (Backup Health section)/Backup Health Status Report.
You might encounter the error message “Restore not able to create new label due to Google server error” in the Backup Archives page/Dashboard (Backup Health section)/Backup Health Status Report.
You might encounter the error message “Meeting request email cannot be restored” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.
You might encounter the error message “User does not have sufficient permissions” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.
You might encounter the error message “Parent folder has been deleted” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.
You might encounter the error message “Unable to restore parent folder” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.
You might encounter the error message “File not found in S3” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.
You might encounter the error message “User is not licensed” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.
You might encounter the error message “Unable to back up due to file deletion” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.
Unable to Backup Data Due to Google API Limitations
You might encounter the error message “Unable to back up file due to suspended user account” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.
You might encounter the error message “Unable to back up file due to file access restriction” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.
You might encounter the error message “Unable to back up files created by third-party Google Drive Add-on” in the Backup Archives (Status) page/Dashboard (Backup Health)/Backup Health Status Report.
Unable to Backup Data Due to Google API Usage Limit
API Access Disabled for G Suite Domain
Updating the Domain Administrator in Your SysCloud Account
Drive Restore Failure Due to View-Only Permission
Syscloud Application Unable to Access G Suite
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cancellation
Cancel SysCloud Encryption Subscription
Cancel SysCloud Backup Subscription
Cancel SysCloud Security & Compliance Subscription