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SysCloud Application

SysCloud Application

How do I resolve SysCloud Application access errors?

How can I modify the limit on the number of daily email alerts from the SysCloud application?

Whitelist SysCloud App in G Suite Admin Console

How do I install the SysCloud Application for a G Suite domain?

How do I install the SysCloud application for an Office 365 domain?

How do I uninstall the SysCloud Application from Office 365?

How do I uninstall the SysCloud Application from G Suite?

Why am I asked to allow permission for the SysCloud Backup, DLP, Compliance, and encryption features?

General

What are the terms and conditions for using the coupon code StaySafe2020?

How can I add an additional domain to my SysCloud account?

How do I assign Super Admin role to a user?

How do I refresh the dashboard on the SysCloud Backup Application?

SysCloud application is not listed in the installed apps page. What should I do?

Which apps or services are included in the SysCloud Backup Application?

What information should I provide to start a free trial for the SysCloud Backup Application?

Do you provide a system status site that shows the current status and past outages?

Do you offer two-factor authentication?

How do I grant export or cross-user restore access to an admin in the SysCloud Application?

What to do when the violation shown in a notification alert is not visible in the application?

How do I quarantine files through the SysCloud Application?

How can I get the violation notification emails to show the document name and other details like violation text?

How can I restrict end-users from accessing the SysCloud backup application?

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Backup

How does the auto-backup feature affect the backup process for users in a domain?

What are the features of SysCloud's Online backup tool?

How does the trial version of the SysCloud online backup service work?

What are the Google Applications that can be backed up using SysCloud?

What are the Office 365 Applications that can be backed up using SysCloud?

Where do you store my backed up data?

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Payment & Billing

How do I check the number of remaining backup licenses in the SysCloud Backup Application?

What is the refund policy if I cancel my SysCloud subscription?

How do I check the expiry date of my subscription plan?

Why did my payment fail? What should I do to fix it?

What are the online payment modes available to purchase SysCloud backup subscription?

Is there an additional cost for storing document versions in my backup archive?

Do you offer any discounts on the SysCloud subscription plan for educational institutions?

I made the payment for extra backup credits, but the credits have not been added to my account. What should I do?

Where do I check my subscription details like the next renewal date?

Where can I find the number of licenses used in the SysCloud application?

How can I increase my storage limit?

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error messages

You might encounter the error message “Unable to restore due to user not having impersonation permission” in the Backup Archives page/Dashboard (Backup Health section)/Backup Health Status Report.

You might encounter the error message “Restore not able to create new label due to Google server error” in the Backup Archives page/Dashboard (Backup Health section)/Backup Health Status Report.

You might encounter the error message “Meeting request email cannot be restored” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.

You might encounter the error message “User does not have sufficient permissions” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.

You might encounter the error message “Parent folder has been deleted” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.

You might encounter the error message “Unable to restore parent folder” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.

You might encounter the error message “File not found in S3” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.

You might encounter the error message “User is not licensed” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.

You might encounter the error message “Unable to back up due to file deletion” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.

Unable to Backup Data Due to Google API Limitations

You might encounter the error message “Unable to back up file due to suspended user account” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.

You might encounter the error message “Unable to back up file due to file access restriction” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.

You might encounter the error message “Unable to back up files created by third-party Google Drive Add-on” in the Backup Archives (Status) page/Dashboard (Backup Health)/Backup Health Status Report.

Unable to Backup Data Due to Google API Usage Limit

API Access Disabled for G Suite Domain

Updating the Domain Administrator in Your SysCloud Account

Drive Restore Failure Due to View-Only Permission

Syscloud Application Unable to Access G Suite

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cancellation

Cancel SysCloud Encryption Subscription

Cancel SysCloud Backup Subscription

Cancel SysCloud Security & Compliance Subscription