Resolve Slack errors
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      3. Resolve Slack errors

      Unable to backup a Slack channel

      We are unable to find the Slack channel in your workspace.

      This could be due to one of the following reasons -

      • The URL of the Slack channel(s) might have been changed before the selected channel is picked up for backup, or
      • The selected channel(s) might have been deleted from the Slack workspace, before it could be picked for backup. 

      Resolution

      • Once a channel is deleted from the workspace, it cannot be backed up. In this case, export the channel using Slack import-export tool and store it locally. Follow the steps in this article to export - Guide to export Slack data
      • Re-authenticate SysCloud permission for the Slack channel, in case of an URL change. This can be done through the installation link generated in the application under this error resolution.
      • If non of this works, please raise a support ticket.