---
title: Unable to complete action due to an invalid user or email address
description: You may encounter this error when trying to assign access or transfer ownership to a user whose email address is invalid or no longer active in your cloud account. This can happen if the email is miss
---

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# Unable to complete action due to an invalid user or email address

You may encounter this error when trying to assign access or transfer ownership to a user whose email address is invalid or no longer active in your cloud account. This can happen if the email is misspelled, the user was deleted or suspended, or the account does not belong to your domain.

### How to resolve:

1. **Verify the email address**  
   Double-check the spelling of the email address you used for the action. Even a small typo can result in this error.
2. **Confirm the user exists and is active**  
   Go to your cloud admin console (e.g., Google Admin or Microsoft 365 Admin Center) and:
   
     - Make sure the email is associated with an active user account
     - If the user is suspended, reactivate the account
     - If the user was recently deleted, restore them if needed
3. **Ensure the user is part of your cloud environment**  
   Actions like ownership transfer or permission assignment can only be performed within the same domain and for users who exist in your organization.
4. **Retry the action**  
   Once you've confirmed that the email is valid and active, try the action again.

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