Updating the Domain Administrator in Your SysCloud Account

 Admin Privileges Unavailable for Google Workspace Backup

Error message: Backup failed. SysCloud cannot complete the backup because the connected administrator may no longer have the required privileges.

Error Description: SysCloud uses the connected Google Workspace administrator account to access the required Google Workspace services and sync domain-level data such as users, organizational units, and groups.

This error can occur if the connected Google Workspace administrator account:

• Was removed or suspended
• No longer has the required Google Workspace admin role
• Was changed from a Super Admin to a role with limited privileges
• No longer has sufficient access to the Google Admin console or Admin API
• Is affected by app access or data access restrictions in the Google Admin console

Resolution: Verify that the connected Google Workspace administrator account is active and has the required admin privileges. Then confirm that the SysCloud Marketplace app has the required data access in the Google Admin console.

Step 1: Verify the connected Google Workspace administrator account

1. Sign in to the Google Admin console using an active Google Workspace Super Admin account.

2. Go to Directory > Users.

3. Search for the administrator account connected to SysCloud in the filter.

4. Open the user profile by clicking on the name.

5. Verify that the user account is active and not suspended.

6. Click Admin roles and privileges.

7. Check whether the user has the required administrator role.

8. If the role was removed or modified, click on the Edit icon to assign the required administrator role again.

9. To restore full administrative access, assign the Super Admin role and save the changes.

10. Wait for the admin role change to apply. In most cases, role changes take effect within a few minutes, but some privileges can take longer to become available.

Step 2: Verify SysCloud Marketplace app data access

1. In the Google Admin console, go to Apps > Google Workspace Marketplace apps > Apps list.

2. In the Domain Installed Apps list, search for SysCloud Security And Backup and click the app name.

3. Confirm that the app is installed and available for the required users, organizational units, or groups.

4. Go to the Data Access section and Review the data access status and the OAuth scopes requested by the SysCloud app.

5. If the status is Partially granted, click Grant access to grant the required permissions.

Step 3: Check app access controls

If the administrator account has the required role and the SysCloud app has data access, but the backup still fails, check whether the SysCloud app is restricted or blocked.

1. In the Google Admin console, go to Security > Access and data control > API controls.

2. Click Manage App Access.

3. Search for the SysCloud app and confirm that it is not blocked.

4. Expand the tab by clicking on Access to Google data to see the detailed view of access granted to SysCloud app.

5. If your organization restricts access to Google services such as Gmail, Drive, Calendar, or Contacts, make sure the SysCloud app has the required access level, such as Trusted or Specific Google data, for the services selected for backup.

Step 4: Re-run the backup

After restoring the required Google Workspace administrator privileges and verifying app data access:

1. Return to the SysCloud application.

2. Re-run the backup.

3. If the backup fails again with the same error, contact SysCloud Support for further assistance.