Why are new users on my domain not getting backed up?

There could be several reasons why newly added users in your domain are not being backed up by the SysCloud application: 

1. Sync in Progress 
   If you recently completed the installation or initiated a backup job, the initial sync may still be in progress. New users might not appear in the system until the sync is complete. 
   
   
2. Inactive Users 
   If the new users are marked as deleted or suspended in the cloud platform (e.g., Google Workspace or Microsoft 365), they will not be listed for backup in SysCloud. 
   
   
3. Not Added to Backup 
   New users need to be explicitly added through the "Start Backup" process. If they haven't been added, their data will not be backed up. 
   
   
4. Backup Job Scope 
   If you have multiple backup jobs, verify whether the new users are included in the scope of the relevant backup job. They might belong to a different job that is still in draft or hasn't been configured properly. 

Make sure to review your backup job settings, confirm user status, and follow the steps to include the new users in the appropriate backup job to ensure their data is protected.

To add new users to the SysCloud backup, follow these steps: 

1. Click on "Start Backup." 
2. On the Start Backup page, click on "Select users" and then click on "Next." 
3. On the "Apps" page, select the domain and the applications that need to be backed up and click on "Next." 
4. On the scopes page, click on "Add Scope." 
5. Select the users that need to be added to the backup and click on "Confirm." 
6. Finally, click on "Start Backup."