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Xero Backup: Permanent Limitations
This article explains the permanent backup limitations you may see for Xero in SysCloud. It covers Xero organization data. For each limitation you'll find what it means and what, if anything, you need to do.
What is a permanent limitation?
A permanent limitation means SysCloud could not back up some of your data in this backup because of a condition in Xero that retrying straight away would not fix, for example the item was deleted or its type is not supported.
- The backup status shows Completed. Everything else in the backup is backed up as normal; only the affected object or record is skipped.
- Each section below says whether you need to do anything, and whether the data is backed up again later.
- A permanent limitation does not remove anything SysCloud has already backed up.
How to use this article
- In SysCloud, open the backup details and note the message shown for the affected object or record, and its backup status.
- Find that message in the quick reference table below.
- Read the matching section for what it means and what to do.
Quick reference
| Limitation | Message shown in SysCloud | Backup status | Action |
|---|---|---|---|
| 1. Data not available through Xero | API method unavailable | Completed | No action needed |
| 2. Item deleted or no longer available | Item deleted | Completed | No action needed |
Limitations in detail
1. Data not available through Xero
Message shown in SysCloud:
- API method unavailable
Backup status: Completed
What happened
Backup completed, but some data could not be backed up because Xero does not provide an API that apps such as SysCloud can use to access it.
What you can do
No action is needed. This data is skipped in every backup.
2. Item deleted or no longer available
Message shown in SysCloud:
- Item deleted
Backup status: Completed
What happened
Backup completed, but the affected item could not be backed up because it is no longer available in the Xero organization. Usually the item was deleted after the backup started, before SysCloud could copy it.
What you can do
No action is needed. The item no longer exists, so there is nothing left to back up. If it is restored later, it is backed up in the next backup like any new item.
Frequently asked questions
Will SysCloud try to back up the data again?
Not while the cause remains. Once the cause is fixed, for example a deleted item is restored, the data is backed up in the next scheduled backup.
Does this mean my whole backup failed?
No. Only the affected object or record was skipped. Everything else in the backup was backed up as normal.
Is data I backed up earlier affected?
No. A permanent limitation does not remove anything SysCloud has already backed up. Earlier backups remain available in SysCloud.
Need more help?
Contact SysCloud Support and include:
- A screenshot of the message shown in SysCloud, or the exact message text
- The affected object or record
- The date and time of the backup
Related article: Xero Backup: Temporary Limitations