---
title: "Xero Backup: Temporary Limitations"
description: Learn what each temporary backup limitation message for Xero means in SysCloud and how SysCloud retries the affected data automatically.
---

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# Xero Backup: Temporary Limitations

This article explains the temporary backup limitations you may see for Xero in SysCloud. It covers Xero organization data. Temporary limitations clear on their own, and in most cases you don't need to do anything.

### What is a temporary limitation?

A temporary limitation means some data was not backed up in one backup attempt because of a short-lived condition, such as a Xero request limit, a brief service outage or a network interruption.

- The backup status shows **Retry in progress** for the affected data.
- SysCloud retries the affected data automatically, usually in the next backup cycle.
- The rest of your backup continues as normal, and nothing already backed up is affected.

### How to use this article

1. In SysCloud, open the backup details and note the message shown for the affected object or record, and its backup status.
2. Find that message in the quick reference table below.
3. Read the matching section for what it means and what to do.

### Quick reference

| Limitation | Message shown in SysCloud | Backup status | Action |
| --- | --- | --- | --- |
| 1. API request limit reached | API request limit reached | Retry in progress | No action needed |
| 2. Hourly API limit reached | Hourly API limit reached | Retry in progress | No action needed |
| 3. Daily API limit reached | Daily API limit reached | Retry in progress | No action needed |
| 4. Xero temporarily unavailable | Service temporarily unavailable API temporarily unavailable | Retry in progress | No action needed |
| 5. Organization temporarily unavailable | Organization temporarily unavailable | Retry in progress | No action needed |
| 6. Temporary connection issue | Temporary connection issue | Retry in progress | No action needed |
| 7. Temporary operation conflict | Temporary operation conflict | Retry in progress | No action needed |

### Limitations in detail

#### 1. API request limit reached

**Message shown in SysCloud:**

- API request limit reached

**Backup status:** Retry in progress

**What happened**

Xero limits how many requests an app can make in a given period. The backup reached that limit, so some data was not backed up in this attempt.

**What you can do**

No action is needed. SysCloud retries the affected data automatically in the next backup cycle.

#### 2. Hourly API limit reached

**Message shown in SysCloud:**

- Hourly API limit reached

**Backup status:** Retry in progress

**What happened**

Xero limits how many requests an app can make for each connected organization every hour. That limit was reached during the backup attempt.

**What you can do**

No action is needed. SysCloud retries the affected data automatically in the next backup cycle.

#### 3. Daily API limit reached

**Message shown in SysCloud:**

- Daily API limit reached

**Backup status:** Retry in progress

**What happened**

Xero also limits how many requests an app can make for each connected organization every day. That limit was reached during the backup attempt.

**What you can do**

No action is needed. SysCloud retries the affected data automatically after the daily limit resets.

#### 4. Xero temporarily unavailable

**Message shown in SysCloud:**

- Service temporarily unavailable
- API temporarily unavailable

**Backup status:** Retry in progress

**What happened**

Xero was temporarily unavailable during the backup attempt, for example because of a short outage or maintenance, so some data was not backed up.

**What you can do**

No action is needed. SysCloud retries the affected data automatically in the next backup cycle.

#### 5. Organization temporarily unavailable

**Message shown in SysCloud:**

- Organization temporarily unavailable

**Backup status:** Retry in progress

**What happened**

SysCloud could not connect to the affected Xero organization during the backup attempt.

**What you can do**

No action is needed. SysCloud retries the organization automatically in the next backup cycle.

#### 6. Temporary connection issue

**Message shown in SysCloud:**

- Temporary connection issue

**Backup status:** Retry in progress

**What happened**

A temporary network connection issue interrupted SysCloud's access to Xero during the backup attempt.

**What you can do**

No action is needed. SysCloud retries the affected data automatically in the next backup cycle.

#### 7. Temporary operation conflict

**Message shown in SysCloud:**

- Temporary operation conflict

**Backup status:** Retry in progress

**What happened**

Xero reported a temporary conflict while SysCloud was processing the affected data, for example because the data was being changed at the same time. The data was not backed up in this attempt.

**What you can do**

No action is needed. SysCloud retries the affected data automatically in the next backup cycle.

### Frequently asked questions

**Do I need to start a backup manually?**

No. SysCloud retries the affected data automatically.

**Was any data lost?**

No. The data is still in Xero. It wasn't copied in that attempt and is backed up when SysCloud retries. Nothing already backed up is affected.

**When should I contact support?**

If the same message keeps appearing for the same object or record over several backups in a row, contact SysCloud Support.

**Why does this happen more after I first connect an account?**

The first backup reads all of your data, which makes many more requests to Xero than later backups. Request limits are reached more often during that first backup.

### Need more help?

Contact SysCloud Support and include:

- A screenshot of the message shown in SysCloud, or the exact message text
- The affected object or record
- The date and time of the backup

**Related article:** [Xero Backup: Permanent Limitations](https://help.syscloud.com/xero-backup-permanent-limitations?hsLang=en)

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