Error messages

You might encounter the error message “Unable to restore file due to suspended user account” in the Backup Archives (Limitations tab).

This is a cloud limitation.

Error Message: File Owner suspended in Google Workspace.

The Google Drive file restore failed because the destination user's account has been suspended. Google API doesn’t provide a response for data of suspended users in Google Workspace. This is a Google API limitation.


Activate the suspended user’s account in Google Workspace. To learn how to restore a suspended user, click here.