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Google Workspace Backup: Temporary Limitations
This article explains the temporary backup limitations you may see for Google Workspace in SysCloud. It covers Gmail, Google Drive, Google Calendar, Google Contacts and Google Classroom. Temporary limitations clear on their own, and in most cases you don't need to do anything.
What is a temporary limitation?
A temporary limitation means some data was not backed up in one backup attempt because of a short-lived condition, such as a Google Workspace request limit, a brief service outage or a network interruption.
- The backup status shows Retry in progress for the affected data.
- SysCloud retries the affected data automatically, usually in the next backup cycle.
- The rest of your backup continues as normal, and nothing already backed up is affected.
How to use this article
- In SysCloud, open the backup details and note the message shown for the affected user or item, and its backup status.
- Find that message in the quick reference table below.
- Read the matching section for what it means and what to do.
Quick reference
| Limitation | Message shown in SysCloud | Backup status | Action |
|---|---|---|---|
| 1. API request limit reached | Calendar - API request limit reached Contacts - API request limit reached Classroom - API request limit reached Drive - API request limit reached Gmail - API request limit reached API request limit reached (Google Classroom) |
Retry in progress | No action needed |
| 2. Temporary connection issue | Calendar - Temporary connection issue Contacts - Temporary connection issue Drive - Temporary connection issue Gmail - Temporary connection issue Temporary connection issue (Google Classroom) |
Retry in progress | No action needed |
| 3. Temporary operation conflict | Temporary operation conflict (Google Calendar, Google Contacts, Google Classroom, Google Drive, Gmail) | Retry in progress | No action needed |
| 4. Google Drive temporarily unavailable | Drive - Service temporarily unavailable | Retry in progress | No action needed |
| 5. Backup state expired | Calendar - Backup state expired Contacts - Backup state expired Drive - Backup state expired Gmail - Backup state expired Backup state expired (Google Classroom) |
Retry in progress | No action needed |
| 6. File download interrupted or unavailable | Drive - File download unavailable Drive - File download interrupted File download unavailable (Google Classroom) File download interrupted (Google Classroom) |
Retry in progress | No action needed |
| 7. Shared drive unavailable | Shared drive - Unavailable | Retry in progress | Action may be needed |
Limitations in detail
1. API request limit reached
Message shown in SysCloud:
- Calendar - API request limit reached
- Contacts - API request limit reached
- Classroom - API request limit reached
- Drive - API request limit reached
- Gmail - API request limit reached
- API request limit reached (Google Classroom)
Backup status: Retry in progress
What happened
Google limits how many requests an app can make in a given period. The backup reached that limit, so some data was not backed up in this attempt.
What you can do
No action is needed. SysCloud retries the affected data automatically in the next backup cycle.
2. Temporary connection issue
Message shown in SysCloud:
- Calendar - Temporary connection issue
- Contacts - Temporary connection issue
- Drive - Temporary connection issue
- Gmail - Temporary connection issue
- Temporary connection issue (Google Classroom)
Backup status: Retry in progress
What happened
A temporary network connection issue interrupted SysCloud's access to Google Workspace during the backup attempt.
What you can do
No action is needed. SysCloud retries the affected data automatically in the next backup cycle.
3. Temporary operation conflict
Message shown in SysCloud:
- Temporary operation conflict (Google Calendar, Google Contacts, Google Classroom, Google Drive, Gmail)
Backup status: Retry in progress
What happened
Google Workspace reported a temporary conflict while SysCloud was processing the affected data, for example because the data was being changed at the same time. The data was not backed up in this attempt.
What you can do
No action is needed. SysCloud retries the affected data automatically once the conflict has cleared.
4. Google Drive temporarily unavailable
Message shown in SysCloud:
- Drive - Service temporarily unavailable
Backup status: Retry in progress
What happened
Google Drive was temporarily unavailable during the backup attempt, for example because of a short outage or maintenance, so some data was not backed up.
What you can do
No action is needed. SysCloud retries the affected data automatically in the next backup cycle.
5. Backup state expired
Message shown in SysCloud:
- Calendar - Backup state expired
- Contacts - Backup state expired
- Drive - Backup state expired
- Gmail - Backup state expired
- Backup state expired (Google Classroom)
Backup status: Retry in progress
What happened
To back up only what has changed since the last backup, SysCloud keeps a record of where the previous backup finished (the backup state). Google expired that record during the backup attempt.
What you can do
No action is needed. SysCloud refreshes the backup state and retries the affected data automatically in the next backup cycle.
6. File download interrupted or unavailable
Message shown in SysCloud:
- Drive - File download unavailable
- Drive - File download interrupted
- File download unavailable (Google Classroom)
- File download interrupted (Google Classroom)
Backup status: Retry in progress
What happened
The affected file could not be fully downloaded from Google during the backup attempt, because the download was interrupted or a temporary network or Google service issue prevented it.
What you can do
No action is needed. SysCloud retries downloading the file automatically in the next backup cycle.
7. Shared drive unavailable
Message shown in SysCloud:
- Shared drive - Unavailable
Backup status: Retry in progress
What happened
The affected shared drive could not be accessed during the backup attempt. The shared drive may have been deleted or moved out of your domain, or its organizers may no longer have access to it.
What you can do
SysCloud retries the shared drive backup automatically. If the shared drive still exists, make sure at least one active organizer from your domain is a member of it. If the shared drive was deleted, SysCloud stops backing it up after the next shared drive sync, and no action is needed.
Frequently asked questions
Do I need to start a backup manually?
No. SysCloud retries the affected data automatically.
Was any data lost?
No. The data is still in Google Workspace. It wasn't copied in that attempt and is backed up when SysCloud retries. Nothing already backed up is affected.
When should I contact support?
If the same message keeps appearing for the same user or item over several backups in a row, contact SysCloud Support.
Why does this happen more after I first connect an account?
The first backup reads all of your data, which makes many more requests to Google Workspace than later backups. Request limits are reached more often during that first backup.
Need more help?
Contact SysCloud Support and include:
- A screenshot of the message shown in SysCloud, or the exact message text
- The affected user or item
- The Google Workspace app (for example Gmail or Google Drive)
- The date and time of the backup
Related article: Google Workspace Backup: Permanent Limitations