Why does SysCloud disable Salesforce rules and workflows during restore?

When restoring data to your Salesforce account, SysCloud temporarily disables validation rules, workflow rules, and apex triggers to ensure a smooth and error-free restore process. These automation rules can interfere with data restoration and may even cause unintended changes to your production environment.

Why are these rules and workflows disabled?

• Preventing restore failures – Validation rules, workflow rules, and apex triggers may block or modify restored records, causing inconsistencies.
• Avoiding unintended automation – Restoring historical records can trigger workflows, leading to unwanted updates, emails, or field changes.
• Protecting your production environment – Active workflows may cause bulk updates, incorrect reports, or disruptions. Disabling them ensures data integrity.

What happens after the restore?

• Once the restore is complete, SysCloud automatically enables all disabled rules and workflows to ensure normal Salesforce operations resume.

What if the rules and workflows are not re-enabled?

In rare cases, due to unknown API errors, SysCloud may not be able to enable these rules and workflows automatically. If this happens:

1. Immediately contact the helpdesk for assistance.
2. Our team will help you manually enable the affected rules and workflows to restore normal operations.

For further queries, feel free to reach out to our helpdesk.