--- title: Restore a Box user account description: Follow the steps to restore Box user --- [Skip to content](https://help.syscloud.com/restore-box-user#main-content) - [English](https://help.syscloud.com/restore-box-user) - [日本語](https://help.syscloud.com/ja/restore-box-user) English Show submenu for translations [Create Ticket](https://help.syscloud.com/kb-tickets/new?hsLang=en) ![Untitled design (1)-Aug-01-2022-12-37-27-80-PM.png\]](https://help.syscloud.com/hs-fs/hubfs/Untitled%20design%20(1)-Aug-01-2022-12-37-27-80-PM.png?height=40&name=Untitled%20design%20(1)-Aug-01-2022-12-37-27-80-PM.png) - [Help Center](https://help.syscloud.com/) - [Go to SysCloud](https://www.syscloud.com/) Open main navigation Close main navigation - [Help Center](https://help.syscloud.com/) - [Go to SysCloud](https://www.syscloud.com/) - - [English](https://help.syscloud.com/restore-box-user) - [日本語](https://help.syscloud.com/ja/restore-box-user) English Show submenu for translations - [Create Ticket](https://help.syscloud.com/kb-tickets/new) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.syscloud.com/?hsLang=en) 2. [Box](https://help.syscloud.com/box?hsLang=en) 3. [Restore Box Data](https://help.syscloud.com/box?hsLang=en#restore-box-data) # Restore a Box user account Follow the steps to restore Box user **Steps:** 1. [Log in](https://app3.syscloud.com/free-trial?page=login) to the SysCloud backup application. 2. From the top navigation menu, click **Archives**.  ![](https://help.syscloud.com/hs-fs/hubfs/undefined-Jun-26-2026-07-01-01-5213-AM.png?width=670&height=333&name=undefined-Jun-26-2026-07-01-01-5213-AM.png) 3. From the left-side cloud navigation bar, select **Box**.  ![](https://help.syscloud.com/hs-fs/hubfs/undefined-Jun-26-2026-07-01-08-7874-AM.png?width=670&height=306&name=undefined-Jun-26-2026-07-01-08-7874-AM.png) 4. Select the required **Box account**.  ![](https://help.syscloud.com/hs-fs/hubfs/undefined-Jun-26-2026-07-01-17-2374-AM.png?width=670&height=309&name=undefined-Jun-26-2026-07-01-17-2374-AM.png)  **Restore a full Box user account:** Use this option to restore all backed-up Box data for a specific user. 5. In the Box archive view, select the user whose Box data you want to restore.  ![](https://help.syscloud.com/hs-fs/hubfs/undefined-Jun-26-2026-07-01-44-6456-AM.png?width=670&height=306&name=undefined-Jun-26-2026-07-01-44-6456-AM.png) 6. Click **Restore**.  ![](https://help.syscloud.com/hs-fs/hubfs/undefined-Jun-26-2026-07-02-00-2716-AM.png?width=670&height=306&name=undefined-Jun-26-2026-07-02-00-2716-AM.png) 7. In the **Restore - User level** window, verify the selected user.  ![](https://help.syscloud.com/hs-fs/hubfs/undefined-Jun-26-2026-07-02-09-8525-AM.png?width=670&height=306&name=undefined-Jun-26-2026-07-02-09-8525-AM.png) 8. Verify the **snapshot date and time.** This determines the backup version from which the user’s Box data will be restored. By default, the latest timestamp is selected.  ![](https://help.syscloud.com/hs-fs/hubfs/undefined-Jun-26-2026-07-02-19-0680-AM.png?width=670&height=306&name=undefined-Jun-26-2026-07-02-19-0680-AM.png)  For a **Point in time,** Click the **snapshot date**. **Select** the specific date for both From & To dates. Then click **Apply.**  ![](https://help.syscloud.com/hs-fs/hubfs/undefined-Jun-26-2026-07-02-40-2834-AM.png?width=670&height=306&name=undefined-Jun-26-2026-07-02-40-2834-AM.png)  Please note that if you select a range of dates, the latest file across all file versions that fall within your selected timeframe, will be displayed. 9. In the **Restore to** field, select the Box user account where the data should be restored. By default, SysCloud may show the original user account. You can change this to another available Box user account if required to perform a cross user restore.  ![](https://help.syscloud.com/hs-fs/hubfs/undefined-Jul-01-2026-07-05-18-6953-AM.png?width=919&height=420&name=undefined-Jul-01-2026-07-05-18-6953-AM.png) 10. Under **Restore options**, select the required options: | **Restore option** | **Use this when** | | --- | --- | | Create a new folder for restore | This will restore the files to a new folder named Syscloud\_Restore\_TIMESTAMP. This helps avoid mixing restored data with existing Box data | | Restore with Collaborations | This will restore the files with all the shared permissions and access | | Restore with Comments | This will restore the files, and the associated box comments |  ![](https://help.syscloud.com/hs-fs/hubfs/undefined-Jun-26-2026-07-04-45-6229-AM.png?width=670&height=305&name=undefined-Jun-26-2026-07-04-45-6229-AM.png) 11. Optional: Add a comment in the **Add comment** field. This comment will be shown in the restore report.  ![](https://help.syscloud.com/hs-fs/hubfs/undefined-Jun-26-2026-07-04-59-8395-AM.png?width=670&height=305&name=undefined-Jun-26-2026-07-04-59-8395-AM.png) 12. Click **Restore**.  ![](https://help.syscloud.com/hs-fs/hubfs/undefined-Jun-26-2026-07-05-00-9639-AM.png?width=670&height=305&name=undefined-Jun-26-2026-07-05-00-9639-AM.png) 13. The Restore progress can be viewed in **Reports \> Restore Reports**. 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