How to manage MSP's access to customer backups?

Step 1: Log in to your SysCloud account using your admin credentials

Step 2: Click on the gear icon and go to "Access Management."

Step 3: Check your MSP Administrator access. By default, the MSP administrator will be added after the backup job is created.

• Click on the "MSP Administrator" option.
• Select the name of the MSP to review or edit their permissions.

Manage MSP Permissions

You can manage the level of access your MSP has by editing the permissions. By default, the MSP can view your "Dashboard," but they will not have access to the backup archives or be able to perform any actions in the account.

Explanation of Permissions

Jobs:

• Create & Edit Backup Job: Allows the MSP administrator to create or modify backup jobs.
• Manage Backup Errors & Limitations: Grants the MSP administrator permission to resolve backup errors or address limitations.

Archives:

• Access User Data: Allows the MSP administrator to access the user’s backup archives.
• Preview Email Content: Grants the ability to preview users' email content in the backup archives.

Restore:

• Restore with Overwrite Option: Enables the MSP administrator to overwrite existing files when performing a restore in Google Drive.
• Restore to Custom Folder: Allows the MSP administrator to restore data to a specific custom folder.
• Restore to Another Account: Grants the ability to perform restores across different accounts within the same domain.
• Manage Restore Errors & Limitations: Allows the administrator to manage restore errors or address limitations.

Export:

• Export User Data: Enables the MSP administrator to export user data. If this permission is disabled, the administrator will not see the export option.
• Manage Export Errors & Limitations: Grants the MSP administrator permission to handle export-related errors or limitations.