How to resolve the "Workflow scope missing" error for HubSpot backup?

Error code	BHSALAP945
App	HubSpot
Error	Workflow scope missing

Before you begin

Confirm that the HubSpot account has access to Workflows.
Make sure you can sign in to the HubSpot account connected to SysCloud.

Important: Workflows must be available in the HubSpot account. If the current subscription does not include Workflows, reconnecting HubSpot will not enable the feature.

To resolve the error

Step 1: Confirm access to Workflows

If Workflows is not available, review the HubSpot subscription and enable or upgrade access to the feature before retrying the backup.

Step 2: Reconnect HubSpot to SysCloud

If the feature is available, reconnect the HubSpot account to SysCloud and complete the authorization. For detailed steps, see How can I reconnect my HubSpot account?

Step 3: Retry the backup

After reconnecting HubSpot, initiate an on-demand backup and confirm that SysCloud can access Workflows.

If the error continues

If Workflows is available and the error continues after reconnecting HubSpot, contact SysCloud Support for further investigation.

How to resolve the "Workflow scope missing" error for HubSpot backup?

SysCloud may report this error when the connected HubSpot account cannot provide access to Workflows. This can happen when Workflows are not included in the account subscription or when the required Workflow API scope is missing from the current authorization.