Skip to content
English
  • There are no suggestions because the search field is empty.

Target User for File Restoration Not Found

Unable to find the user to whom the file(s) has to be restored.

Here's why -

The targeted user account seems to be deleted or suspended from the Box account. Therefore, SysCloud is unable to perform the restore to the targeted user.

Resolution:

  • If the targeted user has been deleted from Box account, retry restore to a different Box user.
  • If the targeted user has been suspended from Box account, reactivate the user and retry the restore.
  • Or, manually export the selected files and store them locally.