Why is an active account shown as suspended in the SysCloud Backup Application?

If an account appears as suspended in the SysCloud Backup Application even though it is active in your cloud platform, it could be due to the following reasons: 

Possible Reasons: 

1. User Suspended in Cloud Platform 
   If the user was marked as suspended in the cloud service (e.g., Google Workspace or Microsoft 365), SysCloud will reflect that status—even if the user has since been reactivated. 

1. Incremental Sync Delay 
   SysCloud updates user status based on incremental syncs. If a user’s status was recently changed in the cloud service, it may take a short while before the change is reflected in the SysCloud dashboard. 

1. Misconfiguration or Sync Error 
   Occasionally, a sync issue or configuration error might incorrectly flag a user as suspended in SysCloud. 

How to Resolve: 

• Step 1: Verify the user's status in your cloud platform (e.g., Google Admin Console). 

• Step 2: If the user is active there, wait for the next scheduled sync or manually trigger an on-demand sync from the Cloud Connection Center in SysCloud. 

• Step 3: If the issue persists, contact SysCloud Support for assistance in correcting the user status.