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Microsoft 365
Turbo backup vs Legacy backup
Get started with Turbo backup
General
Account creation
Create and configure backup jobs
Connect clouds
Manage archives
Manage Legacy backup
General
SysCloud application
Installation
Backup archives
Settings
Error messages
Restore
Google Workspace
Setup Google Workspace backup
Backup archives
Restore
Export
Errors
Sync
Google Classroom
Setup Google Classroom backup
Backup archives
Restore
Export
Microsoft 365
Setup Microsoft 365 backup
Backup archives
Restore
Export
Errors
Sync
Slack
Setup Slack backup
Slack Backup archives
Restore Slack data
Export Slack data
Resolve Slack errors
QuickBooks Online
Setup QuickBooks Online backup
Backup archives
Restore
Export
HubSpot
Setup HubSpot backup
Backup archives
Restore
Export
Errors
Salesforce
Backup archives
Restore
Errors
Box
Setup backup
Restore Box Data
Resolve errors
Sky - AI Copilot
Backup Data Insights
Turbo backup
Advanced ransomware recovery
Partner Portal
Subscription and payments
Manage subscription (Turbo backup)
Manage subscription (Legacy backup)
Manage Licenses (Turbo backup)
Manage Licenses (Legacy backup)
Billing FAQs
US sales tax FAQs
Manage admin roles
Admin roles (Turbo backup)
Admin roles (Legacy backup)
Manage account
Security
Manage account (Legacy backup)
Manage users (Legacy backup)
Manage domains (Legacy backup)
K-12 Security & Compliance
General
Google Workspace security and compliance
Microsoft 365 security and compliance
Google Drive Encryption
Xero
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Help Center
Microsoft 365
Turbo backup vs Legacy backup
Get started with Turbo backup
General
Account creation
Create and configure backup jobs
Connect clouds
Manage archives
Manage Legacy backup
General
SysCloud application
Installation
Backup archives
Settings
Error messages
Restore
Google Workspace
Setup Google Workspace backup
Backup archives
Restore
Export
Errors
Sync
Google Classroom
Setup Google Classroom backup
Backup archives
Restore
Export
Microsoft 365
Setup Microsoft 365 backup
Backup archives
Restore
Export
Errors
Sync
Slack
Setup Slack backup
Slack Backup archives
Restore Slack data
Export Slack data
Resolve Slack errors
QuickBooks Online
Setup QuickBooks Online backup
Backup archives
Restore
Export
HubSpot
Setup HubSpot backup
Backup archives
Restore
Export
Errors
Salesforce
Backup archives
Restore
Errors
Box
Setup backup
Restore Box Data
Resolve errors
Sky - AI Copilot
Backup Data Insights
Turbo backup
Advanced ransomware recovery
Partner Portal
Subscription and payments
Manage subscription (Turbo backup)
Manage subscription (Legacy backup)
Manage Licenses (Turbo backup)
Manage Licenses (Legacy backup)
Billing FAQs
US sales tax FAQs
Manage admin roles
Admin roles (Turbo backup)
Admin roles (Legacy backup)
Manage account
Security
Manage account (Legacy backup)
Manage users (Legacy backup)
Manage domains (Legacy backup)
K-12 Security & Compliance
General
Google Workspace security and compliance
Microsoft 365 security and compliance
Google Drive Encryption
Xero
Microsoft 365
Learn how to setup backup, restore, and export your Microsoft 365 data using the SysCloud backup application.
Setup Microsoft 365 backup
How can I reconnect or re-authenticate my Microsoft 365 account?
How do I log in to the SysCloud Backup and Security Application?
How to add scopes to the SysCloud application?
Backup archives
How do I filter the People, Calendar, or SharePoint data in the backup archives?
How to access the backup archive data?
How to enable backup for video and audio files?
How do I view the folders in my or OneDrive application’s backup archive?
What are the Microsoft 365 Applications that can be backed up using SysCloud?
How to enable the image backup for OneDrive in the SysCloud application for a single user?
How to enable the image backup for OneDrive in the SysCloud application for multiple domains?
How to Backup SharePoint Sites (Communication and Team Sites) and Microsoft Teams Sites in SysCloud?
What types of Sharepoint Sites are backed up by SysCloud?
Why are some SharePoint Sites & Teams missing from the Backup Apps menu?
How to back up Teams Chat?
How to perfom a manual on-demand backup for Microsoft 365?
How to back up Teams Private chat for an existing user?
See more
Restore
Why did my restore get stuck? What should I do to fix restore failure?
How to restore with sharing permissions and folder structure?
How to restore an entire application: Mail (Outlook), Drive (OneDrive), Contact (People), Calendar, or Sites (SharePoint)?
How to do a point-in-time restore?
How to restore to a specific folder location?
How do I restore a folder for a user?
What items are included in MS365 account restores?
How to restore SharePoint Sites and Microsoft Teams Sites from the SysCloud backup archives?
How to restore a single file?
How to restore a specific version of a OneDrive document?
How to restore a folder?
How to restore multiple files?
When I restore OneDrive data, it has a checkbox to create a new folder for restoring the files. Is this a recommended process?
How do I restore a OneDrive file along with its revision history?
How can I restore my Outlook data from the SysCloud backup archives?
How can I restore my Microsoft 365 data at a user level from the SysCloud backup archives?
Can I restore my Microsoft 365 data at an item-level using the SysCloud backup application?
How can I restore Microsoft Teams data from the SysCloud backup archives?
How can I restore my OneDrive data from the SysCloud backup archives?
How can I restore Microsoft SharePoint data from the SysCloud backup archives?
How can I restore my Microsoft 365 People data from the SysCloud backup archives?
How can I restore my Microsoft 365 Calendar data from the SysCloud backup archives?
Why is the restore process taking a long time to complete?
How to do bulk user restore using the CSV upload option?
Why are the restored calendar events missing?
How to restore to the original location of the file/folder?
How to restore Teams Chat data?
See more
Export
How to export a specific version of a OneDrive Document?
How to export my entire account?
How to export the entire service: Mail (Outlook), Drive (OneDrive), Contact (People), Calendar, or Sites (SharePoint)?
How to export a folder?
How to export multiple files?
How to export a single file?
How to export Microsoft 365 People?
How to export OneDrive files?
How to export the entire Microsoft 365 People list for a user?
How to export SharePoint files?
How to export Teams channel files from the SysCloud backup application?
Why am I not able to download my email export as a .pst file?
How to export a Team’s channel(s) from the SysCloud backup application?
How to export the entire Outlook account for a user?
How do I import the exported OneDrive data?
I am not able to find the download link to export emails. What should I do?
How to export Teams channel threads from the SysCloud backup application?
How to export the entire OneDrive account for a user?
How to export with folder structure?
How to export Outlook emails?
How to export an entire Team from the SysCloud backup application?
How to export an entire SharePoint site?
How to export the entire Outlook Calendar for a user?
How to export Outlook Calendar?
How to export Teams Chat data?
See more
Errors
What should I do when I see a “502 server error” on the SysCloud login page?
Can't Restore Read-only Calendar
What are the common restore errors and resolutions in Teams Chat Backup?
What are the limitations of Teams Chat backup with SysCloud?
How to resolve the error "Destination user not active in Microsoft 365"?
See more
Sync
What is Teams sync and how do I initiate it?
What is user sync and how do I initiate it?
What is group sync and how do I initiate it?
What is SharePoint sync and how do I initiate it?