Can I restore my Microsoft 365 data at an item-level using the SysCloud backup application?

Yes, you can restore data at an item-level using the SysCloud backup application. To perform an item-level restore, follow the below steps: 

Step 1: Login to SysCloud using your admin credentials.  

Step 2: Click on “Archives” and select “Microsoft 365” from the Backup and Restore drop down. Select the required account and domain from the list to view your user archives. 

Step 3: Click on the user whose data needs to be restored. This will take you to the app archives for that user. 

Step 4: Click on the app from which you need to retore specific items. 
a. Drive:  

  • If you need to restore specific files or folders from OneDrive, click on “Drive.” This will take you to the OneDrive archives for the selected user.  
  • Select the file(s) or folder(s) that you need to restore. Click “Restore.” 
    Note: You can either perform a file-level restore or folder-level restore. You cannot restore a file and a folder at the same time. 
  • Select the snapshot date and time, and the account to restore the data to. 

Note: By default, data is restored to the same account from which it was deleted. To perform a cross-user restore, you can select a different account of the same domain. 

  • Click the checkbox next to "Restore all share permissions” if you want to restore the data with all its sharing permissions intact. If this option is unchecked, the collaborators of the original file will not have access to the restored file. 
  • Click the checkbox next to “Create a new folder for restore” if you wish to restore the data to a new folder. If this option is unchecked, the data will be restored to its original location. 

    Contacts:
  • If you need to restore specific contacts, click on “Contacts.” This will take you to the Contact archives for the selected user. 
  • Select the contact(s) or contact folder(s) that you need to restore. Click “Restore.” 
  • Select the snapshot date and time, and the account to restore the data to. 

    Mail: 
  • If you need to restore specific emails or labels from Outlook, click on “Mail.” This will take you to the Outlook archives for the selected user. 
  • Select the mail(s) or label(s) that you need to restore. Click “Restore.” 

Note: You can either perform a mail-level restore or a label-level restore. You cannot restore a mail and a label at the same time. 

  • Select the snapshot date and time, and the account to restore the data to. 
  • To restore deleted mails to a custom label, click the checkbox next to " Restore to custom label.” If this option is unchecked, the selected data will be restored to its original location.  

    Calendar:
  • If you need to restore specific Calendar items, click on “Calendar.” This will take you to the Calendar archives for the selected user. 
  • Select the calendar(s) or event(s) that you need to restore. Click “Restore.” 

Note: You can either perform a calendar-level restore or an event-level restore. You cannot restore a calendar and an event at the same time. 

  • Select the snapshot date and time, and the account to restore the data to. 

Step 5: Add comments to be shown in the restore report (optional) and click on “Restore” to confirm the restore. 

You can see the restore progress in the restore reports. To access restore reports, navigate to Reports -> Microsoft 365