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Can I restore my Microsoft 365 data at an item-level using the SysCloud backup application?

Yes, you can restore data at an item-level using the SysCloud backup application. To perform an item-level restore, follow the below steps: 

Step 1: Log in to SysCloud using your admin credentials.  

Step 2: Click on “Archives” and select “Microsoft 365” from the Side Navigation Panel.  

Step 3: Click on the username whose data needs to be restored to reach the users app archive.

Step 4: Click on the App name from which you want to do restore functionality.  

 

a. OneDrive:  

  • If you need to restore specific files or folders from OneDrive, click on “OneDrive.” This will take you to the OneDrive archives for the selected user.  
  • Select the file(s) or folder(s) that you need to restore. Click “Restore.” 
    Note: You can either perform a file-level restore or folder-level restore. You cannot restore a file and a folder at the same time. 
  • Select the snapshot date and time, and the account to restore the data to. By default, data is restored to the same account from which it was deleted. To perform a cross-user restore, you can select a different account of the same domain. 
  • Click the checkbox next to "Restore all share permissions” if you want to restore the data with all its sharing permissions intact. If this option is unchecked, the collaborators of the original file will not have access to the restored file. 
  • Click the checkbox next to “Create a new folder for restore” if you wish to restore the data to a new folder. If this option is unchecked, the data will be restored to its original location. 

b. People

  • If you need to restore specific contacts, click on “People.” This will take you to the Contact archives for the selected user. 
  • Select the contact(s) or contact folder(s) that you need to restore. Click “Restore.” 

c. Outlook Mail

  • If you need to restore specific emails or labels from Outlook, click on “Outlook.” This will take you to the Outlook archives for the selected user. 
  • Select the mail(s) or label(s) that you need to restore. Click “Restore.” 
  • To restore deleted mails to a custom label, click the checkbox next to " Restore to custom folder.” If this option is unchecked, the selected data will be restored to its original location.  
    Note: You can either perform a mail-level restore or a label-level restore.

d. Calendar:

  • If you need to restore specific Calendar items, click on “Calendar.” This will take you to the Calendar archives for the selected user. 
  • Select the calendar(s) or event(s) that you need to restore. Click “Restore.” 
    Note: You can either perform a calendar-level restore or an event-level restore.

e. Teams Chat:

  • If you need to restore specific Teams Chat items, click on “Teams Chat.” This will take you to the Teams Chat archives for the selected user. 
  • Select the Chats or Specific Messages that you need to restore. Click “Restore.” 


                              Step 5: In the Restore window, verify the snapshot date and time, select the restore options, add an optional comment, and click Restore.
                              To perform a cross-user restore, you can select a different account of the same domain.

                              You can see the restore progress in the restore reports. To access restore reports, navigate to Reports -> Select Restore reports