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How to restore an entire application: Mail (Outlook), Drive (OneDrive), Contact (People), Calendar, or Sites (SharePoint)?

Follow these steps to restore an entire application’s data from the SysCloud Backup Application:

Turbo UI

Step 1: Log in to SysCloud using your admin credentials.  

Step 2: Click on “Archives” and select “Microsoft 365” from the Side Navigation Panel.  

Step 3: In the User archives tab, select the checkbox next to the user whose Microsoft 365 app data you want to restore, and click Restore.

Step 4: In the Restore - User level window, review the supported Microsoft 365 apps available for restore. To perform a cross-user restore, you can select a different account of the same domain.

Verify the snapshot before proceeding for restore. To change Snapshot please refer to How to do a point-in-time restore in Microsoft 365? 

Step 5: Configure restore for each app that SysCloud displays, such as Calendar, Drive, Mail, Contacts, and Teams Chat.

For Calendar, verify the selected snapshot date, select the account from the Restore to dropdown, and add an optional comment, if required. Restoring a shared calendar event may trigger email notifications to all attendees.

For OneDrive, verify the selected snapshot date, select the account from the Restore to dropdown, and choose the required restore options. Select Restore all share permissions to restore sharing permissions and select Create a new folder for restore to restore the files to a separate restore folder.

For Outlook, verify the selected snapshot date, select the account from the Restore to dropdown, and select Restore to custom folder if you want to restore the emails to a separate restore folder in Outlook.

For Contacts, verify the selected snapshot date, select the account from the Restore to dropdown, and add an optional comment, if required. Contacts restore does not include folder restore or sharing permission options.

For Teams Chat, verify the selected snapshot date, choose whether to restore the chat to Members of this chat(s) or Other users, and select the required restore option. You can choose Restore all messages and files, Restore only messages, or Restore only files.

Step 6: Click Restore & proceed to restore the current app and move to the next app. For the final app in the flow, click Restore & close. You can view the restore status from Reports > Restore report.

 

To skip restoring a specific app, click Skip.


  1. When restoring Calendar data, restoring a shared calendar event may trigger email notifications to all attendees.
  2. When restoring Teams Chat, due to API limitations
    1. Each private chat is restored as a new Team with the same name, and files are restored to the Team SharePoint.
    2. Files are restored in their native format.
    3. Messages from guest users cannot be restored.
    4. Teams Chat attachments are stored in OneDrive, so OneDrive must be backed up for all chat participants to restore attachments.
  3. Currently this modal does not support restoring SharePoint Sites data and Microsoft Teams Sites data. To restore them please refer to “How to restore SharePoint Sites from the SysCloud backup archives?” and “How to restore Microsoft Teams Sites from the SysCloud backup archives?”.