What is user sync and how do I initiate it?

Performing a user sync gets the list of users from your production Microsoft 365 account. The user sync also gets the user status (active, suspended, or deleted), User sync is required for successful job creation.   

  1. By default, SysCloud automatically performs user sync once every 24 hours. 
  2. If you have added a new user to your account, you would need to sync the list of users before job creation. Only then you’ll be able to add them to the backup job. 

Follow the steps below to initiate user sync: 

Step 1: Navigate to the Settings icon and click “Cloud Connection Center” from the dropdown menu. 

Step 2: In the Cloud Connection Center, click the pencil icon next to Microsoft 365. 

Step 3: In the Connection Status pop-up, select the account or individual domains for which you want to perform the user sync. Click the "Sync” button and select “User Sync” to sync the users of the account/domains selected.