What is Teams sync and how do I initiate it?

Performing a Teams sync gets the list of Teams from your connected Microsoft 365 account. The Teams sync also gets the team status (active, suspended, or deleted). Team sync is required for successful backup job creation.   

1. By default, SysCloud automatically performs Teams sync once every 24 hours. 
2. If you have added a new Team to your account, you would need to sync the list of Teams before job creation. Only then you’ll be able to add them to the backup job. 

Follow the steps below to initiate Teams sync: 

Step 1: Navigate to the Settings icon and click “Cloud Connection Center” from the dropdown menu. 

Step 2: In the Cloud Connection Center, click the pencil icon next to the cloud. 

Step 3: In the Connection Status pop-up, select the account for which you want to perform the user sync. Click the "Sync” button and select “Teams Sync” to sync the Microsoft Teams of the account. 

Note: SharePoint and Teams sync are carried out on an account level regardless of whether you perform it for a specific domain(s).