Why am I not able to restore emails to a particular user’s inbox?

If you are not able to restore emails, it could be due to these reasons:

• Permission issues associated with your access credentials: being an end user or admin has its limitations; only a super admin has complete access.
• The user account to which you want to restore data could be suspended or deleted.
• Technical issues such as server connectivity problems or server shut down.

If you are not a super admin, you cannot restore data from the backup of one user to another user’s account (cross-user account restore). Contact your super admin to restore the emails.

If you are still facing an issue with restoring emails, reach out to us at helpdesk@syscloud.com.