You might encounter the error message “User is not licensed” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.

This is a permanent error and requires a workaround.

Error Message: No mailbox associated for the user


The Outlook mail could not be restored because the user does not have the exchange license assigned. Since Outlook mail service is not present, Microsoft API requests from SysCloud to restore the email failed.


Solution: The user should be assigned the Exchange license so that the Outlook mailbox is enabled for the user. Please read this article to learn how to assign Office 365 licenses to a user.