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Why am I not able to download exported files?
If you are unable to download exported files, it could be due to one of these reasons:
- Download limit: If you exceeded your download limit, you will not be able to export the files. If you have exceeded your download limit, contact sales@syscloud.com to upgrade.
- Server issues: There could be server issues like internal server error, connectivity problem or server load issues. Try exporting the files after some time.
- Delay in creating download link: Generating the link for downloading the files depend on file size and number of files.
Note:
- If the number of files is large (maximum 10,000 files), it will be split into batches for download.
- If some of the files fail to export, the application will retry to export the failed items before completing the process.