Resolve Slack errors
      Back to home
      1. Help Center
      2. Slack
      3. Resolve Slack errors

      Encountering "File not found" error during a Slack restore

      The file is unavailable in our AWS archives.

      The file(s) you want to restore is unavailable in our SysCloud AWS S3 archives. This may be due to retention policy you set for the file(s). Please submit a support ticket, we will investigate the issue and get back to you as soon as possible.