---
title: Why did my restore get stuck? What should I do to fix restore failure?
description: The restore process might not be completed due to the following reasons:
---

[Skip to content](https://help.syscloud.com/fix-google-restore-issue#main-content)

English

Show submenu for translations

[Create Ticket](https://help.syscloud.com/kb-tickets/new?hsLang=en)

![Untitled design (1)-Aug-01-2022-12-37-27-80-PM.png\]](https://help.syscloud.com/hs-fs/hubfs/Untitled%20design%20(1)-Aug-01-2022-12-37-27-80-PM.png?height=40&name=Untitled%20design%20(1)-Aug-01-2022-12-37-27-80-PM.png)

- [Help Center](https://help.syscloud.com/)
- [Go to SysCloud](https://www.syscloud.com/)

Open main navigation

Close main navigation

- [Help Center](https://help.syscloud.com/)
- [Go to SysCloud](https://www.syscloud.com/)
- English
  
  Show submenu for translations
- [Create Ticket](https://help.syscloud.com/kb-tickets/new)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://help.syscloud.com/?hsLang=en)
2. [Google Workspace](https://help.syscloud.com/google-workspace?hsLang=en)
3. [Restore](https://help.syscloud.com/google-workspace?hsLang=en#restore)

# Why did my restore get stuck? What should I do to fix restore failure?

## The restore process might not be completed due to the following reasons:

1. **File ownership**: If you are not the owner of a file or folder, it cannot be restored to your Drive. You have to ask the file/folder owner to share it again with you (or) export the files and manually upload them to your Drive.
2. **Access error:**  When trying to fetch an item or restore it, the application might encounter an access error. The application will automatically make multiple attempts to fetch and restore the item. When these retries happen, it might seem like the restore is stuck. Check again after a while. The restore process should be completed.
3. **Limitations:** Restore errors might also occur due to access issues or limitations in the G Suite Application.

 

**G Suite:**

1. **API access:** if the API access has not been granted, the SysCloud application will not be able to function properly. Check whether API permissions have been enabled.  
     1. In the G Suite admin console, click “Security.”  
        ![security](https://help.syscloud.com/hs-fs/hubfs/Knowledge%20Base%20Import/security.png?width=632&name=security.png)
     2. Click “API Permissions” to view Google services along with the option to enable/disable API access.  
        ![api permissions](https://help.syscloud.com/hs-fs/hubfs/Knowledge%20Base%20Import/api%20permissions.png?width=548&name=api%20permissions.png)
     3. Select the “Enable” radio button for the services that you want to back up using the SysCloud Application.
2. **Data access:** If data access has not been enabled, the application will not be able to restore the data. Check whether data access has been granted for SysCloud in the admin console.

1. 1. In the G Suite Admin Console, click “Apps.”  
        ![apps](https://help.syscloud.com/hs-fs/hubfs/Knowledge%20Base%20Import/apps.png?width=630&name=apps.png)
     2. Click “Marketplace apps.”  
        ![marketplace apps](https://help.syscloud.com/hs-fs/hubfs/Knowledge%20Base%20Import/marketplace%20apps.png?width=630&name=marketplace%20apps.png)
     3. Search for “SysCloud Security And Backup” and click on it.  
        ![syscloud security and backup-2](https://help.syscloud.com/hs-fs/hubfs/Knowledge%20Base%20Import/syscloud%20security%20and%20backup-2.png?width=630&name=syscloud%20security%20and%20backup-2.png)
     4. Ensure that the “SysCloud Security And Backup” application is “ON for everyone.”   
        ![on for everyone](https://help.syscloud.com/hs-fs/hubfs/Knowledge%20Base%20Import/on%20for%20everyone.png?width=630&name=on%20for%20everyone.png)
     5. Select “SysCloud Security and Backup” and check if “Data access” is “Granted.”  
        ![data access](https://help.syscloud.com/hs-fs/hubfs/Knowledge%20Base%20Import/data%20access.png?width=630&name=data%20access.png)

If you are still unable to fix the issue, contact [helpdesk@syscloud.com](mailto:helpdesk@syscloud.com).

- [Get started with Turbo backup](https://help.syscloud.com/get-started-with-turbo-backup?hsLang=en#main-content)

    - [General](https://help.syscloud.com/get-started-with-turbo-backup?hsLang=en#general)
    - [Account creation](https://help.syscloud.com/get-started-with-turbo-backup?hsLang=en#account-creation)
    - [Create and configure backup jobs](https://help.syscloud.com/get-started-with-turbo-backup?hsLang=en#create-and-configure-backup-jobs)
    - [Connect clouds](https://help.syscloud.com/get-started-with-turbo-backup?hsLang=en#connect-clouds)
    - [Configure backup](https://help.syscloud.com/get-started-with-turbo-backup?hsLang=en#configure-backup)
    - [Manage archives](https://help.syscloud.com/get-started-with-turbo-backup?hsLang=en#manage-archives)
    - [Cloud Connection](https://help.syscloud.com/get-started-with-turbo-backup?hsLang=en#cloud-connection)
    - [Notification Center](https://help.syscloud.com/get-started-with-turbo-backup?hsLang=en#notification-center)
    - [Settings](https://help.syscloud.com/get-started-with-turbo-backup?hsLang=en#settings)
- [Manage Legacy backup](https://help.syscloud.com/manage-legacy-backup?hsLang=en#main-content)

    - [General](https://help.syscloud.com/manage-legacy-backup?hsLang=en#general)
    - [SysCloud application](https://help.syscloud.com/manage-legacy-backup?hsLang=en#syscloud-application)
    - [Backup archives](https://help.syscloud.com/manage-legacy-backup?hsLang=en#backup-archives)
    - [Error messages](https://help.syscloud.com/manage-legacy-backup?hsLang=en#error-messages)
- [Google Workspace](https://help.syscloud.com/google-workspace?hsLang=en#main-content)

    - [Setup Google Workspace backup](https://help.syscloud.com/google-workspace?hsLang=en#setup-google-workspace-backup)
    - [Google Admin Console](https://help.syscloud.com/google-workspace?hsLang=en#google-admin-console)
    - [Google Chat](https://help.syscloud.com/google-workspace?hsLang=en#google-chat)
    - [Backup archives](https://help.syscloud.com/google-workspace?hsLang=en#backup-archives)
    - [Restore](https://help.syscloud.com/google-workspace?hsLang=en#restore)
    - [Export](https://help.syscloud.com/google-workspace?hsLang=en#export)
    - [Errors](https://help.syscloud.com/google-workspace?hsLang=en#errors)
    - [Sync](https://help.syscloud.com/google-workspace?hsLang=en#sync)
    - [Cloud connection](https://help.syscloud.com/google-workspace?hsLang=en#cloud-connection)
- [Google Classroom](https://help.syscloud.com/google-classroom?hsLang=en#main-content)

    - [Setup Google Classroom backup](https://help.syscloud.com/google-classroom?hsLang=en#setup-google-classroom-backup)
    - [Backup archives](https://help.syscloud.com/google-classroom?hsLang=en#backup-archives)
    - [Restore](https://help.syscloud.com/google-classroom?hsLang=en#restore)
    - [Export](https://help.syscloud.com/google-classroom?hsLang=en#export)
- [Microsoft 365](https://help.syscloud.com/microsoft-365?hsLang=en#main-content)

    - [Setup Microsoft 365 backup](https://help.syscloud.com/microsoft-365?hsLang=en#setup-microsoft-365-backup)
    - [Backup archives](https://help.syscloud.com/microsoft-365?hsLang=en#backup-archives)
    - [Restore](https://help.syscloud.com/microsoft-365?hsLang=en#restore)
    - [Export](https://help.syscloud.com/microsoft-365?hsLang=en#export)
    - [Errors](https://help.syscloud.com/microsoft-365?hsLang=en#errors)
    - [Sync](https://help.syscloud.com/microsoft-365?hsLang=en#sync)
- [Slack](https://help.syscloud.com/slack?hsLang=en#main-content)

    - [Setup Slack backup](https://help.syscloud.com/slack?hsLang=en#setup-slack-backup)
    - [Slack Backup archives](https://help.syscloud.com/slack?hsLang=en#slack-backup-archives)
    - [Restore Slack data](https://help.syscloud.com/slack?hsLang=en#restore-slack-data)
    - [Export Slack data](https://help.syscloud.com/slack?hsLang=en#export-slack-data)
    - [Resolve Slack errors](https://help.syscloud.com/slack?hsLang=en#resolve-slack-errors)
- [QuickBooks Online](https://help.syscloud.com/quickbooks-online?hsLang=en#main-content)

    - [Setup QuickBooks Online backup](https://help.syscloud.com/quickbooks-online?hsLang=en#setup-quickbooks-online-backup)
    - [Backup archives](https://help.syscloud.com/quickbooks-online?hsLang=en#backup-archives)
    - [Restore](https://help.syscloud.com/quickbooks-online?hsLang=en#restore)
    - [Export](https://help.syscloud.com/quickbooks-online?hsLang=en#export)
- [Xero](https://help.syscloud.com/xero?hsLang=en#main-content)

    - [Backup archives](https://help.syscloud.com/xero?hsLang=en#backup-archives)
    - [Export](https://help.syscloud.com/xero?hsLang=en#export)
    - [Setup Xero backup](https://help.syscloud.com/xero?hsLang=en#setup-xero-backup)
- [HubSpot](https://help.syscloud.com/hubspot?hsLang=en#main-content)

    - [Setup HubSpot backup](https://help.syscloud.com/hubspot?hsLang=en#setup-hubspot-backup)
    - [Backup archives](https://help.syscloud.com/hubspot?hsLang=en#backup-archives)
    - [Restore](https://help.syscloud.com/hubspot?hsLang=en#restore)
    - [Export](https://help.syscloud.com/hubspot?hsLang=en#export)
    - [Errors](https://help.syscloud.com/hubspot?hsLang=en#errors)
- [Salesforce](https://help.syscloud.com/salesforce?hsLang=en#main-content)

    - [Setup Salesforce backup](https://help.syscloud.com/salesforce?hsLang=en#setup-salesforce-backup)
    - [Backup archives](https://help.syscloud.com/salesforce?hsLang=en#backup-archives)
    - [Restore](https://help.syscloud.com/salesforce?hsLang=en#restore)
    - [Export](https://help.syscloud.com/salesforce?hsLang=en#export)
    - [Errors](https://help.syscloud.com/salesforce?hsLang=en#errors)
- [Box](https://help.syscloud.com/box?hsLang=en#main-content)

    - [Setup backup](https://help.syscloud.com/box?hsLang=en#setup-backup)
    - [Restore Box Data](https://help.syscloud.com/box?hsLang=en#restore-box-data)
    - [Resolve errors](https://help.syscloud.com/box?hsLang=en#resolve-errors)
    - [Export](https://help.syscloud.com/box?hsLang=en#export)
- [Sky - AI Copilot](https://help.syscloud.com/sky-ai-copilot?hsLang=en)
- [Add-ons](https://help.syscloud.com/add-ons?hsLang=en#main-content)

    - [Turbo backup](https://help.syscloud.com/add-ons?hsLang=en#turbo-backup)
    - [Advanced ransomware recovery](https://help.syscloud.com/add-ons?hsLang=en#advanced-ransomware-recovery)
    - [Archiver](https://help.syscloud.com/add-ons?hsLang=en#archiver)
    - [Data change insights](https://help.syscloud.com/add-ons?hsLang=en#data-change-insights)
    - [Security & Compliance](https://help.syscloud.com/add-ons?hsLang=en#security-compliance)
    - [eDiscovery](https://help.syscloud.com/add-ons?hsLang=en#ediscovery)
    - [Ransomware](https://help.syscloud.com/add-ons?hsLang=en#ransomware)
    - [Resolve errors](https://help.syscloud.com/add-ons?hsLang=en#resolve-errors)
- [Partner Portal](https://help.syscloud.com/partner-portal?hsLang=en#main-content)

    - [Automated onboarding](https://help.syscloud.com/partner-portal?hsLang=en#automated-onboarding)
- [Subscription and payments](https://help.syscloud.com/subscription-and-payments?hsLang=en#main-content)

    - [Manage subscription (Turbo backup)](https://help.syscloud.com/subscription-and-payments?hsLang=en#manage-subscription-turbo-backup)
    - [Manage subscription (Legacy backup)](https://help.syscloud.com/subscription-and-payments?hsLang=en#manage-subscription-legacy-backup)
    - [Manage Licenses (Turbo backup)](https://help.syscloud.com/subscription-and-payments?hsLang=en#manage-licenses-turbo-backup)
    - [Manage Licenses (Legacy backup)](https://help.syscloud.com/subscription-and-payments?hsLang=en#manage-licenses-legacy-backup)
    - [Billing FAQs](https://help.syscloud.com/subscription-and-payments?hsLang=en#billing-faqs)
    - [US sales tax FAQs](https://help.syscloud.com/subscription-and-payments?hsLang=en#us-sales-tax-faqs)
- [Manage admin roles](https://help.syscloud.com/manage-admin-roles?hsLang=en#main-content)

    - [Admin roles (Turbo backup)](https://help.syscloud.com/manage-admin-roles?hsLang=en#admin-roles-turbo-backup)
- [Settings](https://help.syscloud.com/settings?hsLang=en#main-content)

    - [Security](https://help.syscloud.com/settings?hsLang=en#security)
    - [Manage account](https://help.syscloud.com/settings?hsLang=en#manage-account)
    - [Manage users](https://help.syscloud.com/settings?hsLang=en#manage-users)
    - [Manage domains](https://help.syscloud.com/settings?hsLang=en#manage-domains)
    - [Backup](https://help.syscloud.com/settings?hsLang=en#backup)
- [K-12 Security & Compliance](https://help.syscloud.com/k-12-security-compliance?hsLang=en#main-content)

    - [General](https://help.syscloud.com/k-12-security-compliance?hsLang=en#general)
    - [Google Workspace security and compliance](https://help.syscloud.com/k-12-security-compliance?hsLang=en#google-workspace-security-and-compliance)
    - [Microsoft 365 security and compliance](https://help.syscloud.com/k-12-security-compliance?hsLang=en#microsoft-365-security-and-compliance)
- [Google Drive Encryption](https://help.syscloud.com/google-drive-encryption?hsLang=en)
- [Uncategorized](https://help.syscloud.com/uncategorized?hsLang=en)
- [Shopify](https://help.syscloud.com/shopify?hsLang=en#main-content)

    - [Setup backup](https://help.syscloud.com/shopify?hsLang=en#setup-backup)
    - [Restore](https://help.syscloud.com/shopify?hsLang=en#restore)
    - [Export](https://help.syscloud.com/shopify?hsLang=en#export)
- [Ransomware](https://help.syscloud.com/ransomware?hsLang=en)
- [Cookie consent](https://help.syscloud.com/cookie-consent?hsLang=en)
- [Google Admin Console](https://help.syscloud.com/google-admin-console?hsLang=en)
- [Microsoft O365](https://help.syscloud.com/microsoft-o365?hsLang=en#main-content)

    - [Restore](https://help.syscloud.com/microsoft-o365?hsLang=en#restore)
    - [Export](https://help.syscloud.com/microsoft-o365?hsLang=en#export)
    - [Backup Archives](https://help.syscloud.com/microsoft-o365?hsLang=en#backup-archives)

- [Go to SysCloud](https://www.syscloud.com/)
- [Create Ticket](https://www.syscloud.com/support/ticket/)

[![Chill listening crop-3](https://help.syscloud.com/hs-fs/hubfs/Syscloud%20logo@2x-100.jpg?width=116&height=24&name=Syscloud%20logo@2x-100.jpg "Chill listening crop-3")](https://www.syscloud.com/)

SysCloud Help Center

Copyright © 2025, SysCloud Inc.